Windows 10: Lost game I paid for

So I had Minecraft windows 10 edition on my old computer which I factory reset because I got a new one. Now, when I go to try and download Minecraft again, it says I need to pay again? Is this supposed to happen or should I be getting the game for free since I already bought it previously. Also, I don't know if I had the same Microsoft account signed into the Microsoft Store on my old computer, but I know I used the Microsoft account I have now for my Xbox live thing on my old computer.

:)

 

Lost Planet 3 game keeps crashing

Hi Vernon,



Thank you for contacting Microsoft Community. I understand that you have an issue with playing
Lost Planet 3 game as it crashes. I will surely help you to fix this issue.

To understand the issue better, let me know if you get any error messages?



This issue may occur if the Lost Planet 3 game
is corrupt.



You may try to uninstall and reinstall the Lost Planet 3 game
and check if it works. To uninstall the Lost Planet 3 game follow these steps:

• 
  Right-click on
  Start Button and click on Programs and Features.
  
• 
  Right-click on the
  Lost Planet 3 game and click on Uninstall.
  

Warning: Make sure you have the installation media for
Lost Planet 3 game before uninstalling it.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Mortimer Becket and the Lost King gaming running to fast on Windows 10

Hi June,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing the Mortimer Becket and the Lost King game.

As a workaround, I suggest you to install the game in compatibility mode and check if it helps.

Follow the steps to install in Compatibility mode:

• Download the updated gaming software from the
  Windows Store.
• Right click the gaming software
  installation file and select Properties then tap or click the
  Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the game and check.

As this seems to the performance issue with in the game I suggest you to contact the game developer for better assistance and check if it helps.

Hope it helps. Get back to us for further assistance on Windows Operating System. We will be happy to help you.

 

update to windows 10, lost access to games on computer

Hi Mindy,

Thanks for posting your query on Microsoft Community.

We regret for the inconvenience caused and we will try our best to resolve the issue.

To assist you better, please provide few details.

• 
  Do you receive any error message, while trying to play the game?
  
• 
  What is the make and model of your computer?
  

I suggest you uninstall the game and install it in compatibility mode and check if it helps.

Follow the below steps:

Step 1: Uninstall the game.

1) Press Windows key + x and select Program and features.

2) Right click on the Disney fairies and click on
Uninstall.

3) Repeat step 1 and 2 for another game also.

Step 2: Install the game in compatibility mode and check if it helps.

To install a program in compatibility mode, refer to the below link:

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Note: Applies to Windows 10 as well.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.