Windows 10: Lost personal folders, files and their documents inside :(

[Microsoft Outlook 2010; Win 10 Version 1903 (OS Build 18362.476); Google Chrome Browser; Lenovo Laptop]

Hello, around 2 or so weeks ago I lost a personal folder I created with its sub-folder and documents inside, in my Microsoft Outlook 2010. Carbonite (my backup site) has restored folders/files within a certain period and put a shortcut in my desktop page, but I haven't been able to import them into Outlook so I can see if the missing folders/files are there, and asking Carbonite for help they said they don't do that.

During these 2 weeks I've been searching everywhere for them. Then turned to internet search but wasn't able to find suggestions I could follow. Where I understood and tried them...I always found something different from the instructions and got stuck in the middle....So frustrating!

If someone here has Outlook 2010 and knows how to import into them files from another site please help? Anticipating my deep thanks.

:)

 

My internal hard drive personal document folders do not show in file explorer

Hi Kari,

If you're having trouble seeing your personal documents, it might be caused by a file corruption. We suggest following the steps provided by Pavan_N in this
thread that was found helpful in resolving similar issue.

Get back to us if you need further assistance.

 

documents files and folders

Hi Paul,

For better assistance, we'd like to ask the following:

• What were the steps you've tried to reverse the alphabetization of files and folder name?
• Can you provide us a sample screenshot of the issue?

We're looking forward to your reply.

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.