Windows 10: Lost sound after crash

Discus and support Lost sound after crash in Windows 10 Drivers and Hardware to solve the problem; I'll try to keep this brief for now. Can provide more details later if requested. Basically what happened, computer froze when I moved mouse to get... Discussion in 'Windows 10 Drivers and Hardware' started by mnsdfhrug, Jun 21, 2017.

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  1. MNSDFHRUG
    mnsdfhrug Win User

    Lost sound after crash


    I'll try to keep this brief for now. Can provide more details later if requested.

    Basically what happened, computer froze when I moved mouse to get out of screen saver. I waited around 5 to 10 minutes, tried to open Task Manager but it was still frozen. Ended up holding down the power button to force shut down.

    When I started the computer again, I had no sound through headphones (tried multiple) and no sound from the computer's speaker itself.

    My sound was not muted. I did the windows diagnostic but no success. I reinstalled my audio drivers, no success, I tried a system restore and after an hour of "system restoring" I got an error saying it can't be done and hence nothing has been changed.

    Assuming its a software issue, the only idea I have left is to re install windows. Is there anything besides that which might fix the problem? Thanks.

    :)
     
    mnsdfhrug, Jun 21, 2017
    #1
  2. JAMESSMITH_745
    JamesSmith_745 Win User

    Lost sound on my Creative D80 (Bluetooth) speakers...again after fixing once but lost the instructions.

    Lost sound on my Creative D80 (Bluetooth) speakers...again after fixing once but lost the instructions. Grrr!
     
    JamesSmith_745, Jun 21, 2017
    #2
  3. RONNIEHEADRICK
    ronnieheadrick Win User
    lost sound

    Lost sound after upgrade to windows 10
     
    ronnieheadrick, Jun 21, 2017
    #3
  4. FIREBERD
    fireberd Win User

    Lost sound after crash

    Sadly, it appears a reinstall is needed based on what you have posted.
     
    fireberd, Jun 21, 2017
    #4
  5. PEPANEE
    pepanee Win User
    By "windows diagnostic", you mean the Troubleshooter?

    If not, refer to the green box in the image I attached

    Lost sound after crash [​IMG]
     
    pepanee, Jun 21, 2017
    #5
  6. MNSDFHRUG
    mnsdfhrug Win User
    No, this was not the troubleshooter I used. I've looked at the image you posted and when I go from settings into "Update and Security", the window instantly closes before I can do anything.

    About the windows reinstall, since you can keep your files, having to back up everything shouldn't be a concern, but I'm hesitant because what if the windows reinstall fails like the system restore did? I end up with no windows and 300GB of data lost.
     
    mnsdfhrug, Jun 21, 2017
    #6
  7. PEPANEE
    pepanee Win User
    Try opening Windows Settings' general window, search for Troubleshoot at the top, and open it from there


    Lost sound after crash [​IMG]
     
    pepanee, Jun 21, 2017
    #7
  8. MNSDFHRUG
    mnsdfhrug Win User

    Lost sound after crash

    Tried that as well, when I click on any of the search results, it takes me back to the windows settings window (the one you just posted)

    Yea, my computer has many other issues besides the sound *Tongue
     
    mnsdfhrug, Jun 21, 2017
    #8
  9. ESSENBE
    essenbe Win User
    essenbe, Jun 21, 2017
    #9
  10. PEPANEE
    pepanee Win User
    Hmm yea, you right. Seems like your computer got a few issues here and there. =)

    I agree with essenbe to do a Repair Install at first, and that should fix many major issues your computer has, and should most likely fix the audio with it too
     
    pepanee, Jun 21, 2017
    #10
  11. MNSDFHRUG
    mnsdfhrug Win User
    Repair option seems complicated, I think I'll just go ahead with the reset PC and hope for the best.
     
    mnsdfhrug, Jun 21, 2017
    #11
  12. PEPANEE
    pepanee Win User
    Alright! Sounds like a great plan! I hope the best for you to have that issue repaired!
     
    pepanee, Jun 21, 2017
    #12
  13. ESSENBE
    essenbe Win User

    Lost sound after crash

    I would still recommend the Macrium image first. Just to be safe.
     
    essenbe, Jun 21, 2017
    #13
  14. MNSDFHRUG
    mnsdfhrug Win User
    I backed everything up and attempted the reset PC about a week ago. I got an error saying that it couldn't be done and no changes have been made. I also tried reset PC without keeping files (wipe everything) but that failed as well. System restore does not work, going back to a previous windows build does not work. What is the next step?
     
    mnsdfhrug, Jul 16, 2017
    #14
  15. FIREBERD
    fireberd Win User
    fireberd, Jul 16, 2017
    #15
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