Windows 10: Lost sound

My Logitech S-220 speaker system was working fine with my Asus 2007 desktop with Win 10 until I moved to my son's house. At this time I allowed Microsoft to update Win 10; something about fall .I wonder if this lost the sound. Logitech forum was hopeless. If any one has a solution it would be much appreciated. I included the snip if it is useful. Thanks for any help Soddy

:)

 

Lost sound

Lost sound while watching video

***Post moved by the moderator to the appropriate forum category.***

 

lost sound

Hi Ronnie,

Thank you for posting the query on Microsoft Community. I will be glad to assist you.

Share this information to assist you better.

• Have you tried connecting different speakers and checked if you are experiencing the same issue?

There might be a possibility that this issue might have occurred due to incorrect settings or the audio drivers might have gone bad in the system.

I would suggest you to try the following method and check if it helps.

Method 1:

I would also suggest to download and install the latest soundcard drivers from the manufacturer’s website and check if it helps.

How to download and install drivers,
please follow the link given below. (Applies to Windows 10)

http://windows.microsoft.com/en-in/windows-8/all-drivers

Note: A driver is software that a device uses to work with your PC. Every device needs a driver to work with your PC. So, in many cases, you can plug in a device, and it’ll work
automatically.

Drivers are updated occasionally. Windows can update them automatically, or you can install the updated drivers yourself. Windows notifies you if it detects a suspicious or unsafe driver you shouldn't install.

Additional information. No sound in Windows

Link:
http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab2&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

Thank you.

 

Hi, it sounds like you have received the upgrade to the latest Win 10 build, 1709, 'Fall Creator's Upgrade' or FCU.

You can check this by looking at your Update History, and latest build number - Windows key + R, winver.

There are a number of threads here about people losing sound after an upgrade. It doesn't happen to everyone.
Some ideas:
Lost sound after latest Windows 10 update (Sound Blaster Z) Solved - Windows 10 Forums
No sound after Windows 10 Update 11/3/2017 Solved - Windows 10 Forums
Sound stopped working after Creative Update Solved - Windows 10 Forums

When you get such an upgrade, drivers are replaced.
Sometimes you need to change a setting, and in general, sometimes people need to use older drivers, not newer.
E.g.
Lost sound after latest Windows 10 update (Sound Blaster Z) Solved - Page 2 - Windows 10 Forums

Feel free to search the forum for
"no sound" "no sound FCU" "no sound Fall" etc

Do you have sound via headphones?
Do the green bars move on that display you posted when you play sound?
You can use this:




Assuming your speakers are connected by USB and have a driver (are they?) check your Device Manager shows they are present. You can try uninstalling and reinstalling the driver.

 

Thanks Dalchina for your information I plugged in headphonesijnto the blue connection; no sound.
I see red bars moving and video action on Youtube but no sound On checking properties, all the devices in the snip are working. My computer says the drivers are up to date.Can you suggest what I should now do

 

As my previous post:
Do the green bars move on that display you posted when you play sound?

When you get such an upgrade, drivers are replaced.
Sometimes you need to change a setting, and in general, sometimes people need to use older drivers, not newer.

Suggest you try obtaining an older version of your driver.

Was there anything useful in the threads I posted?

 

Thanks for your patience. I right clicked on the VIA HD Audio Win 01 Speaker and this time I saw the green bars moving and pressing Test gave me strong sound. When I tried to play a YouTube video there was no sound. so the problem remains. How can I have sound in the test but not for tube. Thanks for your help

 

If you play an audio file on your PC does that work? E.g. using Windows media player or VLC player etc.

Which browser are you using?

Rt click on your volume icon in the system tray, click Volume Mixer, check the volume control for that browser.




Check the top setting here:




Failing that research
no sound from browser
no sound playing youtube video

 

This is the Volume mix I see. When I click on the aplication icon system I get a screen labeled SOUND. There is a label Windows default. and I canchoose various sounds like start up etc. I so not see how to gget to Properties

 

It's very easy if you have a proper start menu (I use Classic Shell (free).

In Win 10, e.g. Win key+ S, Control, click Control Panel, click Internet Options.

(there's probably a more direct way - but as I say, I don't have to bother messing about like that...!)

 

When I click Internet Options I get this snip, I tried all the top menu options. Under the advanced I found "allow active content to run on my compouter. I did not find the line you indicated just below Security. Is there another way to enable playing YouTube videos? Thanks

 

Play sounds in webpages (2nd down in my screenshot) is what you're looking for.

With your browser running, do you see a volume control for it as per screenshot in post #7?

 

The Play webpages is already selected but that has not restored the sound in the Chrome browser; however I can now play YouTube videos because an Internet Explorer icon now appears in the Volume mixer. I don't know how that came about in my mails account under Google I am able to play YouTube videos. As long as I use Internet Explorer I can select from favorites and play but not in Chrome. Thanks for bearing with me. I would appreciate your comments on the changed situation.