Windows 10: Lost User Account after Update

Discus and support Lost User Account after Update in Windows 10 Network and Sharing to solve the problem; I just updated my system to the 1903 build, and now I lost my Standard User account. It will no longer allow me to log in, and the User folder is... Discussion in 'Windows 10 Network and Sharing' started by Acredeaux, Nov 10, 2019.

  1. Acredeaux Win User

    Lost User Account after Update


    I just updated my system to the 1903 build, and now I lost my Standard User account. It will no longer allow me to log in, and the User folder is empty, so I no longer have access to anything I had saved on that account; which includes personally identifiable information. Normally I can find a way around issues with Microsoft, however this one has completely escaped me. Outside of doing a restoration, which I'm not very fond of doing considering I was on the 1802 build (95% positive) prior to this update.

    :)
     
    Acredeaux, Nov 10, 2019
    #1

  2. Lost User Account

    After upgrading from Window 7 to 10, I lost my wife's User Account got messed up, using my email address and login password, with no ability to change them. I received the reply below, but still have problems:

    I understand the inconvenience you are facing with user accounts, we will help you to resolve this issue.



    I would like to inform that there can be only one Microsoft user account on one device, and that might be the reason you are unable to change the email address for the user account.



    I suggest you to create a new account (Local account) on your computer and transfer the content to newly created user account.



    Step 1: Creating a new user account

    • Type cmd in the Search bar form the desktop.
    • Now, Right-click on cmd.exe from the result and select Run As Administrator.
    • User Account Control or UAC dialog box will appear, click on Yes.
    • Type net user username password /add

      [Replace ‘username’ and ‘password’ with your desired username and password]


    Step 2. Copying old files to newly created User Profile

    • Go to C:\Users\(Your-Corrupted-
    • Copy all files except three files:

    • NtUser.dat

    • NtUser.ini

    • NtUser.log
    3. Go to C:\Users\(New-User-Profile-

    4. Paste all those copied files here.

    I tried to create a new user account as in Step 1, but when I put in the command as written above, I kept getting messages about correct syntax for the command. No matter what I tried, it wouldn't work. I
    then tried to set up a new account using the Settings/Accounts/"Add someone else to this PC" menu. I set up the account, but no folder was created under C:\Users\. I tried adding a folder using the new accounts user name and transferred the files from the
    other account. When I tried to log in, I received the same error message. I am at a loss as to how to get back the user account with the correct username, email address, and password. HELP!!!
     
    LouisHafken, Nov 10, 2019
    #2
  3. Lost User Account

    Hi Louis,



    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.



    I understand the inconvenience you are facing with user accounts, we will help you to resolve this issue.



    I would like to inform that there can be only one Microsoft user account on one device, and that might be the reason you are unable to change the email address for the user account.



    I suggest you to create a new account (Local account) on your computer and transfer the content to newly created user account.



    Step 1: Creating a new user account

    • Type cmd in the Search bar form the desktop.
    • Now, Right-click on cmd.exe from the result and select Run As Administrator.
    • User Account Control or UAC dialog box will appear, click on Yes.
    • Type net user username password /add

      [Replace ‘username’ and ‘password’ with your desired username and password]


    Step 2. Copying old files to newly created User Profile

    • Go to C:\Users\(Your-Corrupted-Profile-Name)\ (L: file:///C:/Users/(Your-Corrupted-Profile-Name)/)
    • Copy all files except three files:

    • NtUser.dat

    • NtUser.ini

    • NtUser.log
    3. Go to C:\Users\(New-User-Profile-name)\ (L: file:///C:/Users/(New-User-Profile-name)/)

    4. Paste all those copied files here.

    Hope it helps. Kindly update the status of the issue, we will be happy to help you.
     
    Deepika Gowda, Nov 10, 2019
    #3
  4. Lost User Account after Update

    Lost User Account

    Hi,

    Thank you for posting your query at Microsoft community.

    If you have the Windows 10 installation DVD, I would suggest you to enable the default administrator and then try creating a new user account with administrative privileges.

    Boot the computer into Safe mode then, open Command Prompt and enable Built in Administrator.

    Follow the below steps to enable Built in Administrator:

    • Open Command Prompt from Windows Recovery Environment.
    • Copy and paste the below command and press Enter.
    net user administrator /active:yes

    3. Close the Command Prompt.

    4. Try to login though Built in Administrator and create a new user account with Administrator rights.

    To start the computer in safe mode. Type Settings in the search tab> under Recovery> Advanced Options>Restart Now>Troubleshoot>Advanced Options>Startup Settings>Restart>select 4

    After that you may follow the steps to transfer the data as suggested in the previous post. Please do not forget to disable the default account once you are done troubleshooting. Just follow the same stepsnet user
    administrator /active:no





    Please let us know if it helps or if you need further assistance. We will be glad to help.
     
    Rohit Chettri, Nov 10, 2019
    #4
Thema:

Lost User Account after Update

Loading...
  1. Lost User Account after Update - Similar Threads - Lost User Account

  2. Lost User Account

    in User Accounts and Family Safety
    Lost User Account: Have a computer with Windows 10 Pro, I used to have 2 user accounts on it. The other account is not showing showing up? I ran the AccountProfileFixer and it fixed the problem until the computer reboots. When I start the computer next day its gone again, not sure what caused...
  3. lost user account after windows10 update

    in AntiVirus, Firewalls and System Security
    lost user account after windows10 update: I updated my computer to a new windows. currently im using a temporary account !! how do i get back to my admin account using this temporary account !!! its frustrating to find this out!!! just searched for help and got to know to open it through WINDOWS POWERSHELL admin...
  4. Lost access to user accounts

    in Windows Hello & Lockscreen
    Lost access to user accounts: A few months ago windows performed an upgrade that made the other 2 user accounts unaccusable. Mine as the administrator still worked the other 2 did not. They were still there and could log in with their passwords but they would log-in into a blank screen. You can activate...
  5. lost user after update

    in Windows 10 Customization
    lost user after update: I updated windows which had not been done recently and my desktops disappeared. The data is in the User directory but the desktop has disappeared for the user. https://answers.microsoft.com/en-us/windows/forum/all/lost-user-after-update/88ba9c3f-bf77-4dd9-9c14-374ce51965e1
  6. User Account Lost

    in Windows 10 Network and Sharing
    User Account Lost: I'm not sure how, when, or what happened here. but this morning I found that my user id, “C:\Users\UnknownUser” contained all my working directories was gone and that “Users\Downloads” with a large blue down-arrow had replaced it and that it contained all my working...
  7. Lost my default user account

    in User Accounts and Family Safety
    Lost my default user account: My default user account is not listed during startup; only the Guest account called Windows User is available. Earlier, I was trying to find my Microsoft account, but don't think I was successful. I entered a password I had used years ago with the Microsoft Community, but it...
  8. Lost my default user account

    in Windows 10 Support
    Lost my default user account: My default user account is not listed during startup; only the Guest account called Windows User is available. Earlier, I was trying to find my Microsoft account, but don't think I was successful. I entered a password I had used years ago with the Microsoft Community, but it...
  9. Lost windows user account

    in User Accounts and Family Safety
    Lost windows user account: Briefly, after the latest windows update when the computer restarted, I logged in and everything was missing. It was a fresh account under the same name, and even activated the intro that Windows 10 does when it first installs. I've tried switching between a Microsoft and...
  10. User account info lost after changing login email

    in User Accounts and Family Safety
    User account info lost after changing login email: [img] I recently changed my main Microsoft account login email and after doing so, all my 10 machines no longer show my name on the login screen (shows my email address twice) or in the Start menu (only shows the email address) and as you can see in the above screenshot,...