Windows 10: Lost video files in Microsoft Photos

I am really annoyed and desperately need help. When attempting to open Microsoft Photos where my video files were stored I received error message, unable to open, and told me to try again later. The last thing I did yesterday was create a video file in there and all was fine. I looked up a thread here in this community where someone else has same problem and agent advised him to Repair MS Photos and then Reset (twice). He was told that files would not be lost and assured of that. However when I did it, I lost my files. I opened MS Photos and no files there - completely blanked everything. I really want to know if I can recover these files. Really damned angry about this

:)

 

Videos lost

Hi Michael,



Thank you for bringing up your query on Microsoft Community.

I understand the inconvenience caused, now that you have me with you let me take care of this.

• How did you install Windows 10?

I suggest you to follow the steps form the below article and check if it helps.

Find lost files after the update to Windows 10

http://windows.microsoft.com/en-us/windows-10/find-lost-files-after-the-update-to-windows-10



Hope it helps.



Kindly let us know if you need any further assistance with Windows. We are happy to assist you.

 

Lost default photo viewer after profile rebuild


Thanks Brink. I've tried those steps before i started searching Google. After the profile rebuild i don't have the Photo app listed to choose to make it default in either the system settings for default apps or the Open With option.

I can't even find it doing a search. Seems to have been removed somehow with the profile rebuild, which doesn't make sense.

Might be helpful to list what i've done I've done the open with check, the choose default program in the system menu, tried that in device manager default programs also. I've checked the programs and features Turn windows features on/off and it's not listed there (never thought it was but that was a suggestion), searched the MS Store, it's not listed there either.

I don't like playing in the registry unless i have defined steps and haven't found anything for this yet, just the Win7 version like in my OP.

 

Lost Picture ID + all photo files and Touchpad

Hi Doug,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I would like to ask if the option to keep files and settings was selected at the time of roll back to previous version.

Also, some files may be hidden. So, I suggest you to check the size of the drive where the photos were saved. If the files are hidden, suggest you to follow the steps provided below:

• Right click on Start icon and select Command Prompt (Admin).
• Type/ (copy & paste) the below command line.

Attrib –h –r –s /s /d D:*.* (Replace the letter ”D” with the drive letter where the photos were saved)

Check if the photos are available.

For the ID picture on sign-in, can set it again by following the steps below:

• Go to PC Settings.
• Click on Accounts.
• In the right pane, click on Browse under Add a Picture.
• Select the desired picture and click on OK.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.