Windows 10: Machine Check Exception Win 10 BSOD

I'm getting a few different symptoms on each boot but the most notable is freezing and the Machine Check BSOD. I've seen others with a similar issue but with various resolutions.

Normally my PC stays on full-time. It's on a PDU with surge suppression and an APC battery backup. We had an outage a couple days ago and the batteries in the APC died prematurely due to failure (replacements on the way). Since then I cannot get the PC to stay on for more than 5-10 minutes at a time.

The only recent change I can recall was installing Andy OS Android emulator. Between freezes I uninstalled it but still no luck.

Hope someone can help! Thank you ahead of time.

:)

 

BSOD Machine Check Exception

Hi Melvin,

Thank you for letting us know that you are no longer facing the issue. We appreciate your effort.

If you have any Windows related queries in the future, let us know, We will be glad to help.

Thank you for contacting Microsoft Community.

 

BSOD Machine Check Exception

Hey everyone,

This BSOD has become a daily thing now and it always happens while I am playing a particular game (Skyforge). The crash is fairly random from as quick as 5 minutes to as long as couple of hours while playing the game. I noticed that 'Windowed Mode' of the
game helps delay the BSOD but it is still disappointing as this is a relatively new system and to have BSODs at the start is just :/ I run a MSI GE62 2QD Apache Pro and have not altered anything since I purchased it ~6 months ago (aside from clearing bloatwares).
It was pre-installed with Windows 8.1 and I have tried the following in sequence:

1. Updating drivers via Windows Update and via MSI Support page

2. Updating to the latest Nvidia Graphic Driver

-The following changed the BSOD from Machine Check Exception to Driver_IRQL_Not_Less_Than_Or_Equal bwcW8x64.sys which relates to a variety of .sys files including but not limited to (acpiex.sys, rdyboost.sys, bwcW8x64.sys, etc.)

3. Uninstalled the latest Nvidia Graphic Driver and allowed Windows to automatically reinstall Nvidia Graphics Driver

-Back to Machine Check Exception

4. Cleaned all my fans, reseated RAM, fans are working

5. Monitored my temps, usually in the range of 40-60 (can reach 70~80 sometimes but this only lasts couple of seconds?)

6. Stressed test with Prime95 for 6 hours, no errors

7. Reinstalled Skyforge

8. Ran Driver Verifier

-Windows BSOD constantly, driver localised to hal.dll +37745 and ntoskrnl.exe (sadly I have lost the driver file because of 9)

9. Upgrade AND clean install to Windows 10

-BSOD again Machine Check Exception within minutes of game (hal.dll +364b1)

10. Please help

BlueScreenView dump file:

032816-47828-01.dmp

MSInfo:

TEST.TXT

I hope I have not missed out anything so that the team can help me with this issue. If there's anything else you need just let me know. You will have my eternal gratitude x

 

Having issues attaching data dump.

 

What do you mean?


Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.


In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

 

I read the sticky post about running the tenforum program and posting the zip to my thread, but it gets to 90% upload and stops. Trying to upload via phone.

 

See if you can use one drive or drop box to post share links for:
1) msinfo32
2) dxdiag
3) bsod mini dump files
Microsoft Community

 

CHRIS-DESKTOP-Mon_08_14_2017_212829_93.zip - Google Drive

 

Was already getting the link ready with my Google Drive. Tenforum app was being difficult.

 

Describe as best you can what was happening.
If you attempt to make a zip while it is still open what happens?
Is the zip empty or does it have some contents?
If you click on the desktop icon is there anything in it?
If you try to save the file as a zip what form is it in?

 

I have the zip on my Google Drive. I was able to sync it just before my PC crashed again. From my phone, where I am communicating from now, I can see the zip and the files contained within. When I attempt to attach it to a post from my drive the progress fills up to 90% in increments of 10 then stops. It stays at 90% until I hit back on the phone.

 

Hi sypherz28,

Welcome to Ten Forums.

There was 1 bsod mini dump file with 1 misbehaving driver.
The misbehaving driver was the AMD graphics card driver: atikmpag.sys

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism/ online /cleanup-image /restorehealth
4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
5) Please update the AMD drivers.
The best way to do this is to uninstall everything of AMD using Display Driver Uninstaller and install new drivers from the Dell website. If there are no suitable drivers on the Dell website then use the AMD website and when you do this be sure the "clean install" box is checked and only install the Graphics driver.

Official Display Driver Uninstaller DDU Download


Display Driver Uninstaller Download version 17.0.7.2


Display Driver Uninstaller: How to use - Windows 7 Help Forums

6) run one of the SMART tests on your drives:

CrystalDiskInfo - Software - Crystal Dew World:
Download Center - Crystal Dew World
CrystalDiskMark - Software - Crystal Dew World
Software - Crystal Dew World

HD Tune: HD Tune website

Hard Disk Sentinel - HDD health and temperature monitoring: Hard Disk Sentinel - HDD health and temperature monitoring


When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials


Check the health,
scan for errors, no quick scan but full scan
run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
the health,
the error scan,
the benchmark incl. following
transfer rate,
access time,
burst rate,
cpu usage.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

7) Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
This may take many hours to run so plan to run overnight.
Post the results into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials



Code: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: M:, DeviceName: \Device\HarddiskVolume5.(A device which does not exist was specified.)[/quote] Code: Event[7940]: Log Name: System Source: Microsoft-Windows-StartupRepair Date: 2017-08-14T20:31:37.889 Event ID: 1213 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Chris-Desktop Description: Repaired the corrupted files from backup.[/quote] Code: Event[7937]: Log Name: System Source: Microsoft-Windows-StartupRepair Date: 2017-08-14T20:31:37.889 Event ID: 1002 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Chris-Desktop Description: Startup Repair failed.[/quote] Code: Event[718]: Log Name: System Source: volmgr Date: 2017-05-30T17:38:21.681 Event ID: 46 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Chris-Desktop Description: Crash dump initialization failed![/quote] Code: Event[7937]: Log Name: System Source: Microsoft-Windows-StartupRepair Date: 2017-08-14T20:31:37.889 Event ID: 1002 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Chris-Desktop Description: Startup Repair failed.[/quote]
atikmpag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) AMD Support and Radeon Software Driver Download
Get from OEM for laptops

Code: Name AMD Radeon HD 7800 SeriesPNP Device ID PCI\VEN_1002&DEV_6819&SUBSYS_23201787&REV_00\4&22063C0D&0&0018Adapter Type AMD Radeon Graphics Processor (0x6819), Advanced Micro Devices, Inc. compatibleAdapter Description AMD Radeon HD 7800 SeriesAdapter RAM (2,147,483,648) bytesInstalled Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64Driver Version 22.19.162.4INF File oem81.inf (ati2mtag_R575BDS section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1680 x 1050 x 60 hertzBits/Pixel 32Memory Address 0xD0000000-0xDFFFFFFFMemory Address 0xFBF80000-0xFBFBFFFFI/O Port 0x0000E000-0x0000E0FFIRQ Channel IRQ 4294967293I/O Port 0x000003B0-0x000003BBI/O Port 0x000003C0-0x000003DFMemory Address 0xA0000-0xBFFFFDriver c:\windows\system32\driverstore\filerepository\c0313676.inf_amd64_96bbc33bec5c7fae\atikmpag.sys (22.19.162.4, 516.37 KB (528,760 bytes), 5/16/2017 6:06 PM)[/quote]
Code: Event[184]: Log Name: System Source: Service Control Manager Date: 2017-05-25T23:02:56.594 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Chris-Desktop Description: A service was installed in the system.Service Name: amdkmdapService File Name: \SystemRoot\System32\DriverStore\FileRepository\c0309377.inf_amd64_7ab08912e1e1da0a\atikmpag.sysService Type: kernel mode driverService Start Type: demand startService Account:[/quote]

 

Thank you so much for that. I wont be able to try that until I'm home tonight. I'll let you know how it goes.

 

Immediate improvement after uninstalling the display drivers. Full scan still pending.

Attachment 149058Attachment 149059

Code: Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism/ online /cleanup-image /restorehealthError: 87DISM doesn't recognize the command-line option "".For more information, refer to the help by running DISM.exe /?.The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.logC:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[== 4.5% [== 4.8% [=== 5.2% [=== 5.5% [=== 5.9% [=== 6.4% [=== 6.8% [==== 7.1% [==== 7.5% [==== 7.7% [==== 8.2% [==== 8.5% [===== 8.8% [===== 9.0% [===== 9.3% [===== 9.5% [===== 9.5% [===== 10.0% [====== 10.4% [====== 10.7% [====== 11.3% [====== 11.6% [======= 12.2% [======= 12.6% [======= 13.4% [======== 13.8% [======== 14.4% [======== 14.8% [======== 15.3% [======== 15.5% [========= 15.8% [========= 16.7% [========== 17.6% [========== 18.6% [=========== 19.3% [=========== 19.7% [=========== 20.3% [=========== 20.4% [============ 20.8% [============ 21.2% [============ 21.4% [============ 22.4% [============= 23.2% [============= 24.0% [============== 24.4% [============== 25.2% [=============== 26.1% [=============== 26.9% [================ 27.8% [================ 28.5% [================= 29.5% [================= 30.4% [================== 31.1% [================== 31.5% [================== 32.4% [=================== 33.2% [=================== 33.6% [=================== 34.5% [==================== 35.4% [==================== 36.0% [===================== 36.5% [===================== 37.5% [===================== 37.8% [====================== 38.6% [====================== 39.2% [======================= 39.7% [======================= 40.4% [======================= 41.1% [======================== 42.0% [======================== 43.0% [========================= 44.0% [========================= 44.6% [========================== 45.0% [========================== 45.8% [========================== 46.5% [===========================47.5% [===========================48.5% [===========================49.0% [===========================49.2% [===========================49.5% [===========================50.0% [===========================50.6% [===========================51.5% [===========================52.5% [===========================53.4% [===========================54.0% [========================[==========================[=====================[===========================62.3%==== [===========================62.7%==== [===========================63.0%==== [===========================63.5%[===========================64.0%===== [===========================64.6%===== [===========================64.9%=[===========================65.7%====== [===========================66.7%====== [===========================67.7%======= [===========================68.7%======= [===========================69.7%======== [===========================70.7%========= [===========================71.7%========= [===========================72.7%========== [===========================73.7%========== [===========================74.7%=========== [===========================75.7%=========== [===========================76.7%============ [===================[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>[/quote]

 

So sometime in the night during the final check it froze up again with the same BSOD message. This time I cant access Windows for more than a few seconds before it locks up, so the problem has gotten significantly worse instead. I get the exact same outcome when attempting to access safe mode.