Windows 10: MAG 15 has long white screen and uncalibrated touchpad during startup.

Discus and support MAG 15 has long white screen and uncalibrated touchpad during startup. in Windows 10 Performance & Maintenance to solve the problem; I recently got a new MAG-15, that was working fine the first day. However, on the next day, problems started to occur during startup. Before I can log... Discussion in 'Windows 10 Performance & Maintenance' started by stallfest, Oct 30, 2020.

  1. stallfest Win User

    MAG 15 has long white screen and uncalibrated touchpad during startup.


    I recently got a new MAG-15, that was working fine the first day. However, on the next day, problems started to occur during startup. Before I can log in to my device, there is a 1 to 2 second white screen that appears.


    When the white screen finally passes, the mouse is very uncalibrated and does not work properly. When the log in screen finally appear, everything works normal. These problems only appear during start up, and other than that there are no problems.


    Here is a video https://imgur.com/a/JFRY0X3

    :)
     
    stallfest, Oct 30, 2020
    #1

  2. white screen after startup with cursor

    Hello Steve,

    We still can't identify the possible causes of this white screen issue during startup. For us to isolate and assist you better with this issue, kindly answer the following questions:

    • Have you made any recent changes to your computer prior to the issue?
    • Have you tried removing any external plugged in devices (except mouse, keyboard, and internet connection) before rebooting? If you still haven't, you may give that a try and check if issue persist.
    • What other troubleshooting steps have you tried so far?

    We look forward to your reply.
     
    Michelle Vil, Oct 30, 2020
    #2
  3. Avedis53 Win User
    Can't get GPU-Z to start with Windows 8.1 startup

    I'm not sure how to do that. Could you list the steps for a noob?
     
    Avedis53, Oct 30, 2020
    #3
  4. Mark Ole Win User

    MAG 15 has long white screen and uncalibrated touchpad during startup.

    Touchpad

    Hi Denise,

    To address your concern, we suggest that you check if the touchpad is enabled in Mouse Properties.

    Please follow these steps below to check the status of the touchpad.

    • Click Start and choose Settings.
    • Click on Devices. Choose Mouse & touchpad. Scroll down to the bottom of the screen and click
      Additional mouse options.
    • The Mouse Properties window will open. Click the tab furthest to the right (ELAN
      or Device Settings).
    • Under Devices, check if your touchpad is disabled. If it is disabled, click the touchpad to select it and then click
      Enable.

    Let us know how it goes.
     
    Mark Ole, Oct 30, 2020
    #4
Thema:

MAG 15 has long white screen and uncalibrated touchpad during startup.

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