Windows 10: Mail app not working

Discus and support Mail app not working in Windows 10 Software and Apps to solve the problem; On adding accounts to windows mail app. The app is crashing and shutting down or showing error 0x80004005 Details After the cumulative update of... Discussion in 'Windows 10 Software and Apps' started by Mustafa Vohra, Aug 24, 2018.

  1. Mail app not working

    On adding accounts to windows mail app. The app is crashing and shutting down or showing error 0x80004005


    After the cumulative update of windows 10 version 1803 (KB4343909), my windows mail app stopped syncing. I tried terminating and removing accounts from the mail app, but the app was crashing and shutting down. Then i resetted the mail app but after which i am not able to add any account. Either it is shuting down or showing error code 0x80004005.

    I tried

    1) Uninstalling and reinstalling the app using powershell

    2)Reset and terminate

    3) Waited for another cumilative windows update and mail update. Yet it is not resolved

    4) A common suggestion found was to rename the comms folder in user/appdata/local folder. After restarting a new comms folder would be made by windows and mail would start. But when i renamed/moved comms folder, no new comms folder is being generated by mail app/windows. why? i don't know.

    Any help please, as i use mail app regularly for my work.

    Thank you

    Mail app not working [​IMG]

    Mustafa Vohra, Aug 24, 2018
  2. Brink Win User

    Mail app will not open on 10041.

    Hello Adam,

    This is the suggested solution below if you haven't already tried it. *Smile

    In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

    • Open powershell as administrator
    • Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
    • Re-install Mail, People and Calendar from the Store (green tile)
    Brink, Aug 24, 2018
  3. Edwin Win User
    Mail app will not open on 10041.

    Hey Shawn,
    I did that to no avail, then I ran WSReset.exe; now I'm good on all 3, Mail, Calendar and People! *Confused
    Go figure!

    Store Cache - Clear in Windows 8
    Edwin, Aug 24, 2018
  4. Mail app not working

    Mail App in Windows 10

    Hi John,

    We apologize for the delay in response.

    Follow the below steps and check if it helps.

    Step 1:

    I suggest you to follow the below steps to change the Mailbox sync settings.

    • Open the Mail app and sign in to your account.
    • Click on the gear icon (Settings) from the bottom left corner.
    • Click on the Accounts under
    • Click on your account and select Change settings.
    • Click on the Change mailbox sync settings and check in the
      Sync options.
    If the issue persist, follow the below step.

    Step 2:

    I suggest you to uninstall and reinstall the mail app, reconfigure the email account in mail app and check if the mail app is working properly.

    Follow the below steps to uninstall the Mail and Calendar apps.

    • Open the Start menu, type Windows PowerShell in the search bar.
    • Right click on the Windows PowerShell and select
      Run as administrator.
    • Enter the below command to reinstall the Mail and calendar app.
    get-appxpackage *microsoft.windowscommunicationsapps* | remove-appxpackage

    Note: After performing the above steps, install the Mail and calendar app form the Windows store.

    I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

    Thank you.
    Kiran Kishore, Aug 24, 2018

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