Windows 10: Mail app set up questions...

...new to the Mail app - Windows 10 Insider build 16241 Pro x64

Have used Outlook for years as my email client, very happy with it. A few days ago it stopped being able to send, but could receive. I checked with my ISP, COX Communications, the tech and I tried all sorts of settings, nothing worked. The tech said the issue was at their end and they'd up the ticket thru the tech chain. Still waiting for a reply.
After waiting 3 days I decided to try the Win 10 email app. Setting up my account was fairly easy, my COX email address is also my Windows account. I sent an email to a buddy of mine and all went well. But, I don't seem to be able to receive emails as they stop at cox.net webmail.
Any suggestions as to what might be causing this would be much appreciated.

:)

 

Windows 10 mail - Just want to see my real settings

Based on the screenshot that you have posted, you are referring to the email setup settings in the Mail app for Windows 10. You may have to add your account in Mail app using
Advanced setup to see the settings that include the SMTP Server settings. For more information in setting up email in Mail, kindly see
Set up email in Mail for Windows 10.

If you have further questions, feel free to ask us.

 

email app on windows 10

It would be grateful if you can reply to this question in order to assist you further.

1. How exactly are you trying to set up your e-mail?
Using the email app

2. what is the error message or code that you receive while trying to set up the e-mail?

The email account password is not accepted and no access is provided

3. Are you able to use your e-mail through browser?
Yes

4. Did you try setting up another e-mail id in the mail app? Yes Only Outlook

5. What happens when you try to set up the e-mail address?
See #2

 

Hi 24c

I would strongly recommend you contact Cox for specific set up instructions. These instructions are about eight months old and it would appear that they only support POP3 accounts. Windows 10 Mail likely tried to set up as IMAP.

These screen shots are from .... I don't know, might be WLM.

http://www.cox.com/business/support/...3-000000000000


Ken

 

Thanks Ken -

Since I posted the above yesterday, my COX email is "sort of" working. When I hit SEND, the message sits in the outbox until I click Send and Receive or wait for the next S&R cycle. At least I can send from Outlook now.

I have installs of Office 2010 2013, and 365 (all on different drives) and the above action is true for all 3 versions of Outlook. Also,
I uncheck "Send immediately when connected" on all 3 installs, yet it still cycles through the S&R cycle upon opening Outlook.

Office 2010 Windows Pro - 15063.483
Office 365 - Windows Education Insider - 16241
Office 2013 - Windows Insider Professional - 16241
I think I need a few more Installs - *Wink

I am supposed to be hearing from COX "soon", will wait and what they have to say if they do contact me. I was told the other night the issue was on their end and it involved Outlook.

I still have Office 2007 which I can install on another drive if need be - *Smile

Thanks again for the reply.

 

The reference given shows the IMAP settings down the pages right at the bottom.
Screens will obviously be different for the Win 10 Mail App.

You may have to try more than once. I have an old Mail Account that makes the Mail App think sometime before it sets it up, but it does eventually.

 

Note IMAP isn't working for the mail app in this build.

Announcing Windows 10 Insider Preview Build 16241 PC + 15230 Mobile Insider - Windows 10 Forums

 

Thanks for the replies.

Right now I am going to stick with Outlook, since I can get it to S & R. If I do hear from COX, I may learn more about the situation.

I've been using Outlook for as long as I can remember - I love it.

Thanks again.