Windows 10: Main User Account missing, I need to restore

I don't know what I did but the main user account (and another) is missing at the login screen. I managed to create an administrator's account which is visible but I can't see the other user accounts at login or in the user accounts control panel. I've activated and verified that the missing user accounts are active by using net user "username" /active:yes command prompt. The user's folder's are still on the hard drive. Any suggestions?

:)

 

User Account Missing after upgrading to Windows 10

Hi,

Thank you for posting your query on Microsoft Community.

User account not available issue may occur when your lost User account is not a part of any group. Therefore, I would suggest you follow the given steps and see if it helps:

• On the Search bar type “cmd” and
  click ctrl + shift + Enter to open the Elevated Command Prompt.
• Type the following command: net localgroup “Administrators” [Computer Name]\[Missing User] /add

Regarding Kaspersky not compatible, Since we do not deal with third party applications I would suggest contact the third party application manufacturer about the issue.

Hope this helps. Please respond if you have further related queries.

Regards,

 

Remove account


I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
   
   Code:

   net user test /del

 

User account missing

Hi Sara,

Thank you for posting your query on Microsoft Community.

I suggest you to check if the user account folders are present in Users folders.

Follow the below steps

In C drive, go to users folder and check if the user account folders are present.

If it is present create a new account and transfer the folders to new account.

Please let us know if you need further assistance.

Thank you.