Windows 10: Major Performance Issue with Output of Sound & Video

Any explanation why Windows Media Player requires a correction of play-speed at 0.77 to playback right any or all material? see pictureGroove Music also requires this correction to playback right but no such setting is offered in its interface.

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5.1 surround sound issue in Windows 10

Hi,

Thank you for your response.

I suggest you to follow the steps below and check if it helps.

If you’re connecting an optical cable the settings would be changed so try the following steps

Two options:

1. Use the optical S/PDIF output of your motherboard.

2. Use the HDMI output of your GPU. (This is what I'd recommend if you're using a HDMI display).

I suggest you to follow the steps below and check if it helps.

• 
  Go to control panel.
  
• 
  Select sound.
  
• 
  Click on playback devices.
  

For option 1- connect the cable and set the 'Realtek digital output' as default device.

• 
  Then right click on it.
  
• 
  Go to properties.
  
• 
  At the rightmost tab select DTS or Dolby Digital or 5.1.
  

For option 2-connect the HDMI cable through the receiver and set the 'Nvidia HDMI Output' as your default device. Then click 'Configure' and select 5.1 and check if it helps.

If the issue persist then, I suggest you to connect the speakers directly and check in the realtek audio manager if he gets the 5.1 option or not using the SPDIF\output.

Keep us posted on this issue so that we can assist you better.

 

Audio output issue

Hi,

Corrupted or outdated drivers may be the possible cause why your audio/video was not working. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages?
• Have you tried updating your driver?
• What troubleshooting steps have you done so far?

Meanwhile, we suggest that you download and run the troubleshooter in this
article to resolve your sound issues. You may choose other troubleshooting steps by clicking the drop-down menu.

Keep us posted if you need additional help.

 

Sound & Video Playback Issues

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I suggest you to follow the below methods and check if it helps.

Method 1: Run the Hardware troubleshooter and check.

A troubleshooter is an automated tool that can find and automatically fix some problems with your PC.

• Go to start screen.
• Type Troubleshooting and click Troubleshooting under Settings.
• Select Hardware and Sound and click onplaying audio
  and follow the instruction.

If issue persists try method 2

Method 2: I suggest you to update the Audio inputs and outputs drivers and check if it helps:

• Click on 'Start' and type 'Device Manager' in the start search box and press enter.
  
• Click on the “Audio inputs and outputs” to expand the list.
• Right-click on drivers and update it.
• If there are no update available, then go ahead and reinstall the driver by clicking on 'Uninstall'.
  
• Restart the PC.

If not I suggest you to go to the manufacturer’s website download the audio drivers and install it in compatibility mode and check if the issue persists.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.