Windows 10: Major problem

amazon says I have been hacked by North Korea they say only micro soft can fix and they want 500 dollars what can I do please help me

:)

 

Problem with uninstalling and then reinstalling an app, plus major problem with Microsoft Jigsaw app

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10. 

I understand the inconvenience that you are facing on Windows 10, we will certainly help you with this issue. 

This issue might occur due to some corruption in the Windows Store.

I would suggest you to follow the methods below and check if it helps.

Method 1: Try running Windows store app troubleshooter and check if it helps.

Follow the below steps:

• 
  Type troubleshooting in the
  Search area on the taskbar.
  
• 
  Click on View all on the left panel of the Troubleshooting Windows.
  
• 
  Select Windows store Apps.
  
• 
  Follow the on screen instruction.
  

If issue persist, I suggest you to try method2.

Method 2: Try resetting the Windows Store cache and check if it helps.

Follow the below steps to Reset Windows Store cache.

• 
  Press Windows key + R on your keyboard.
  
• 
  Type wsreset.exe and press Enter.
  

If issue persist, I suggest you to try method 3.

Method 3:

I suggest you to try the steps mentioned in the following article
(Except app troubleshooter) and check if it helps.

http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

Hope this helps. Please respond if you have any further related query.

Thank you.

 

Computer reset major problem

Hi,

Thank you for posting your query on Microsoft Community.

I appreciate if you could answer few questions to narrow down to the issue.

• What happens when you try to boot the computer?
• What was the issue which lead you to perform reset?

I suggest you to follow the steps provided below and perform a repair.

Step 1: Download Windows 10 from the below link and create media
creation tool:

Installing Windows 10 using the media creation tool

Step 2: After creating the tool perform a Startup Repair.

I would like to inform that, if your Windows 10 is not able to boot or startup, Automatic Repair will come into action and try to diagnose and fix the issue. It will scan system files, registry settings, configuration settings
and more and try to fix the problem on its own, automatically. Perform the Startup Repair:

1. When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually
be F12.

2. The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may
refer the user manual.

3. Restart the computer, when the manufacturer's logo is displayed,
keep pressing the Boot menu option key to enter the boot menu and change the boot option to CD\DVD ROM.

4. After you boot your computer using Windows 10 DVD, a black screen appears with gray text "Press any
key to boot from CD or DVD". Press any key.

5. Select the correct time and Keyboard type.

6. Click Repair your computer in the lower left corner

7. Click on Troubleshooting, advanced option and then click Startup
repair.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.