Windows 10: Malware removal

Okay, gang, the computer illiterate is back. I have voices doing commercials coming from my computer even when I'm offline. I assume it's some sort of Malware. I bought and DL McAfee, but I can't get it to either scan or open. It says it updated and I needed to reboot, which I did. But nothing is happening. Any ideas how to get the program to work?

:)

 

Malware removal

Follow the steps here:

How to remove Hacktool:Win32/Gendows (Removal Guide)

That should remove both, but if not:

Remove Behavior:Win32/Gamarue.gen!A Virus (Windows Help Guide)

 

Malware removal

Download and install Malwarebytes and run that.

It works well on Windows 10.

 

No guarantees it will solve ALL your problems.
However, for malware removal, nothing is better than Malwarebytes, in my opinon.
Here is the link to download.
Scroll down to the bottom and Download the Free version first and run it.
If you like it , you can buy the Premium version later.
I use the free version for at least 3 years now. It works great for me.

https://www.malwarebytes.org/antimal..._medium=social

Adding.....................
Malwarebytes is probably only the 1st of many other steps to solve your problems.
You might have inadvertently installed something pretty bad.
I am no expert on this subject matter.
My contribution to your query stops here.

 

Start with @davidhk 's suggestion of Malwarebytes antimalware. Run the "full" scan until it comes up clean (may take 2-3 runs). Reboot, and see if the problems return. If they do, you've got a rootkit, and need to run some other tools. Post back here and we'll guide you.

 

I have already DL that item and run the scan. When I checked my McAfee listing, it seemed to say that it was for Win7, not 10. I couldn't find a separate DL for 10. Am I missing something?

 

Did you download Malwarebytes?? Did you do a complete scan??? Mcafee is not as good......you were asked to use Malwarebytes.... Mike...

A 2nd option to try is Hitman Pro its only free to use for 30 days thou

 

Yes, I DL that program and ran it as a full scan. The voices I was hearing do not seem to have returned, so it would appear that the solution worked. Still need to make sure I have a working AV, tho'. Thanks for the help to everyone.

 

If I was you, I would keep Malwarebytes on your computer, its free. Most of us use it, I bought it long time ago myself.
Glad you fixed your problem too!!!! *Thumbs

 

Just curious, after the scan was completed did it say it found infections?

 

I assume you paid for the McAfee. Suggesting to you to uninstall it may be out of the question.
Continue to use McAfee, but keep Malwarebytes as your On-Demand Protection. It will not run until you open it. Once a week, run a Quick scan to make sure the computer is healthy. That's all you need to do with it.
I have been, for 3 years, running Windows Defender as my Real-Time Protection and Malwarebytes as my On-Demand Protection. I have no issues at all.

Last comment :
No security program is 100% fool-proof if the user is careless in internet surfing.
Use proper discretion and observe the "dos" and "don'ts" of internet surfing.
Don't get suckered/coerced into installing something until you come to a forum such as this and ask if it is any good, if it is legit or a rogue.

Give the computer a few days and see if the issue is truly gone or not.
If no more issue after a few days, then please come back and give us an update and mark this thread as Solved.

Thank you.

 

I intend to keep the Malwarebytes, it listed a whole bunch of items it found. I need the McAfee more for the AV protection than anything else. It was originally installed on the computer when I got it, but everything had to be erased and redone when the original software went bad.

 

Oh, I just rechecked. I reloaded the McAfee, now it's listed as up and running. Thanks for all the help. Learning to use Win10 is like learning a new language....and I'm not good with languages.

 

That's good the MBAM found all the crap. I would ditch McAfee (uses too much resources) and go with Avast free with Malwarebytes anti exploit added. Good duo IMO. Also it wouldn't hurt to run another scan with MBAM.

 

Ok understand, you also paid for this version too, If I understand correctly? I would suggest after your subscription runs out you might want to use Windows Defender at that point, as it is just as good as your McAfee and comes with your Windows 10 for FREE. Just a suggestion for you to think about. *Smile