Windows 10: Malwarebytes Premium Installation Problem

Discus and support Malwarebytes Premium Installation Problem in AntiVirus, Firewalls and System Security to solve the problem; I had Malwarebytes Premium Installed until recently but, about 09 Sept, it seems to have become downgraded to the free version. I tried reinserting my... Discussion in 'AntiVirus, Firewalls and System Security' started by A Gray, Sep 20, 2017.

  1. A Gray Win User

    Malwarebytes Premium Installation Problem


    I had Malwarebytes Premium Installed until recently but, about 09 Sept, it seems to have become downgraded to the free version.
    I tried reinserting my Identifier and Key but these were not accepted. I then tried to reinstall the program from my Downloads folder but that has not worked either. Next I tried to uninstall everything with the intention of trying again to reinstall from my Downloads but still no joy. I keep being told I need administrator permission but when I press continue I get the same message again repeatedly and nothing uninstalls. I am at an impasse. I suspect that I will have to alter some setting in the registry but what and how I don’t know. Fortunately I created a Restore Point before I started this exercise so I could go back but then I am left with Malwarebytes Free which will not upgrade. I am running an HP desktop pc with Windows 10 and the Creator’s upgrade.
    Can anyone suggest a solution?

    :)
     
    A Gray, Sep 20, 2017
    #1

  2. malwarebytes premium

    What did MBAM Support have to say about this when you asked them the same question?
     
    PA Bear - MS MVP, Sep 20, 2017
    #2
  3. malwarebytes premium

    Try reinstalling Malwarebytes, that might help.

    Or, if the installer includes a repair tool, use it.
     
    MrPaperSonic, Sep 20, 2017
    #3
  4. Bree New Member

    Malwarebytes Premium Installation Problem

    Are you logged on as an administrator when you try to run the uninstall? If not, you may need to run the installer as an administrator.
     
  5. A Gray Win User
    How do I do that? I've never had to log on before. I am the main user of the computer and I don't have a password to log on. Any time I am asked for Administrator permission I just click continue and the action proceeds
     
    A Gray, Sep 20, 2017
    #5
  6. Plankton Win User
    Sounds like you're using a local account instead of a MS account which is an admin account whereas the local account is not.

    A local account doesn't require a username or password to sign in.
     
    Plankton, Sep 20, 2017
    #6
  7. Bree New Member
    Then your account is an administrator, if it wasn't one you'd be asked for the name and password of an admin account before you could continue.

    But that doesn't mean that everything you do runs with administrator privileges. Bu default you launch applications as a standard user. Try right-clicking on the install program in your Downloads folder and select 'Run as administrator'.
     
  8. A Gray Win User

    Malwarebytes Premium Installation Problem

    I tried run as administrator and got the following message: "The application was unable to start correctly (0xc0000279) Click OK to close the application
     
    A Gray, Sep 20, 2017
    #8
  9. simrick Win User
    Hi. I would try running ADWCleaner to see if there isn't something on the system preventing this from installing.
    Downloads - AdwCleaner - ToolsLib
    Then, I would download a fresh copy of MBAM from their web site and try the install.
     
    simrick, Sep 20, 2017
    #9
  10. A Gray Win User
    Hi Simrick, OK I've downloaded and run ADWCleaner, It found a couple of PUP's which I removed. I then downloaded a fresh version of Malwarebytes, the 14 day free trial version and tried installing it but got the same message as above (i.e. the 0xc0000279 one) so still no joy.
     
    A Gray, Sep 21, 2017
    #10
  11. torre Win User
    torre, Sep 21, 2017
    #11
  12. simrick Win User
    Hi.
    You said you've tried uninstalling it - have you used the MBAM cleaning tool? If there is nothing "lurking" on the system preventing it from running, then maybe the clean tool will help ferret everything out so you can get a good install.
    MBAM Clean Removal Process - Malwarebytes 3 - Malwarebytes Forums
    I believe that has to be run in Safe Mode.
    Let us know how that goes.
     
    simrick, Sep 21, 2017
    #12
  13. Bastet Win User

    Malwarebytes Premium Installation Problem

    Bastet, Sep 21, 2017
    #13
  14. Porthos Win User
    If the above does not work please signup at the Malwarebytes forum for assistance.
     
    Porthos, Sep 21, 2017
    #14
  15. A Gray Win User
    Many thanks to all who offered me advice. In the end the solution was relatively simple. I restored my computer to a point I had created prior to fiddling with Malwarebytes. I then was back to the free/trial version of the program. I next contacted their helpline and they kindly reset my licence key. I re-entered my details and my Premium version is now up and running again. It just points up the importance of always creating a Restore Point before making any significant changes to your computer!
     
    A Gray, Sep 27, 2017
    #15
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Malwarebytes Premium Installation Problem

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