Windows 10: Malwarebytes will not deinstall

I found that Malwarebytes paid version did not launch when I asked it to, so I figured I would simply reinstall it. The reinstall froze when about 30% complete. Then I decided to totally uninstall Malwarebytes before trying again to reinstall it. But the uninstall process also freezes at about 30% and a dialog box says that the uninstall failed.


So, I can't reinstall it and I can't uninstall it!


I have Windows 10 and I was using CCleaner to do the uninstall.


Now what do I do?


Charles

:)

 

Malwarebytes and Windows 10

Then I'll suggest you follow these steps:

1. Press Windows Key + R to open the run dialog

2. In the box that comes up, type services.msc and click OK

3. In the list, find Windows Management Instrumentation, and double click it

4. Change startup type to Automatic

5. See if you can open Malwarebytes, if not, do a reboot.

 

malwarebytes

Hello @walleyeblugil

1. Published lists that could be sorted by build number likely are non-existent. Without devoting more time, it would be best if you quote the entire version number in a reply.
2. If you have an unexpired or lifetime license, a clean install seems indicated if you wish to upgrade to Malwarebytes for Windows. (MB4)

If you wish to upgrade immediately, and your computer meets hardware/software minimums, then:

1. Please first make a safe/written record of the older product's valid Malwarebytes license Key/ID.
2. Deactivate the activated license.
3. Sequentially follow the steps in the following document:

https://support.malwarebytes.com/docs/DOC-2674

Then activate to premium:

https://support.malwarebytes.com/docs/DOC-3537

HTH

 

malwarebytes

Dear John,

What I meant was that I would suggest that you start your own question in the Malwarebytes help forum and explain to them what you are experiencing now.

I'm not a Malwarebytes user myself but it sounds to me as if your problems/issues started when you updated your free Malwarebytes to the current version 4.

If I were you I would follow these steps (although they say that's for version 3.... But I couldn't find anything for version 4):

https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/

and ask your own question.

I would like to mention that I used to recommend the free Malwarebytes version quite often in the past.

Since some time though I - personally - am wondering about quite a few things in connection with Malwarebytes.

In my personal opinion: Malwarebytes tends to be verrrry aggressive in what they decide to flag as potentionally unwanted programs....

You certainly can decide what you want to allow and what not, the respective settings for version 4 seem to be explained here:

https://support.malwarebytes.com/docs/DOC-3543

What I would like to suggest as well is that you perhaps think about asking for free expert (real experts) help in this forum:

https://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-assistance/


This does not mean that I necessarily think that your computer is "infected" ... But: It certainly cannot damage anything when real malware experts lead you through some thorough check-ups/scans etc.

I hope this helps a bit...

Best wishes,

Smeed.