Windows 10: Microphone - Help

So recently, My PC got updated like 2 weeks ago.

Before this, I had a headset that would pretty much be dominant when it came to producing sound. It was amazing, the microphone audio AND The sound I got back.

Recently, however.... Ever since this update, my headset would give me back audio, but for some reason it would use my Computer's Microphone.
Now I've never had this happen, but since then I have been trying EVERYTHING to fix it, including buying a new mic just to make sure it wasn't the wire, and the Mic worked on all of my other devices (PS4, Phone) BUT NOT MY PC?
I looked it up, and it gave me this "Add a Mic" stuff, but even then, Its stating there's no headset connected. My Wires are perfectly fine, And I can get audio back. Why is my mic using the PC Mic, and not the headset mic?
This never happened until the update, live support pretty much didn't work, and I'm struggling. Please, somebody help me.
(This really has stressed me out. I just want to talk to my friends without having to use the PC Mic)

:)

 

Built in microphone not working

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps

Method 1: I suggest you to set microphone as default device and check.

• 
  Right click on the volume icon in the system tray and then click "Recording devices"
  
• 
  Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".
  
• 
  Right click on Microphone and then click "Enable".
  
• 
  Highlight the microphone and then choose "Set as Default Device".
  
• 
  Click Apply and OK.
  

Step 2: Make sure that the Microphone is not disabled.

• 
  Make sure that the Microphone is not disabled. Follow the steps given to check that:
  
• 
  Right click on the volume icon and select “Recording devices”.
  
• 
  Now, Right Click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
  
• 
  Make sure that the Microphone is not disabled.
  

And also update the audio drivers from the manufacturer web site and install.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Microphone Problems (Please Help)

Hi Larry,

We'd like to verify a few things in order for us to assist you effectively. Kindly confirm the following:

Were there any recent changes made to your computer prior to the issue? (Windows update, software or hardware installation, etc.)

• Do you get an error when you're trying to use your microphone?
• What is the make and model of your microphone?
• How did you install your microphone to your Windows 10 PC? Kindly verify if the steps below are the same as the steps you have performed:

To install a new microphone, follow these steps:

• 
  Right-click (or press and hold) the volume icon on the taskbar and select
  Recording Devices.
  
• 
  In the Recording tab, select the microphone or recording device you'd like to set up. Select
  Configure.
  
• 
  Select Set up microphone, and follow the steps of the
  Microphone Setup Wizard.
  

To test a microphone that has already been installed:

• 
  Right-click (or press and hold) the volume icon on the taskbar and select
  Recording Devices.
  
• 
  In the Recording tab, look for green bars rising as you speak into your recording device. If the bars are moving, your device is connected and working properly.
  

Let us know.

 

microphone is not working

Hi Junezryaz,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10 and your steps in solving the issue.

I suggest you to run the microphone troubleshooter by following the steps below:

• Type “Troubleshooter” in the search box and press Enter.
• Click on ‘View All’ on the top left corner.
• Click on “Recording Audio” from the list and follow the prompts for troubleshooting.

Hope the information is helpful. Please revert back with the necessary information and we’ll be glad to assist you.