Windows 10: Microphone not working after latest update

Hi,


My internal microphone is no longer working after the latest update my computer updated four days ago, before then it was working. For some reason, I cannot uninstall those updates, despite them breaking the microphone.


I've tried everything from resetting Services to uninstalling drivers to updating drivers to a simple old restart. I believe that I have accurate diagnosed the problem as it began right after the Windows update.


Is there any way to unbreak it, or is buying an external microphone the only solution?


Thanks

:)

 

Microphone not working

The microphone on my laptop stopped working. I have done a lot of trouble shooting without success. Before I conclude that it is a hardware problem, can I ask if there is anything else I should do.

My System:

• ASUS S500CA laptop
• Windows 10 Home X64 version 1909
• VIA HD Audio - (for speakers and microphone)

Here's what happened:

• The microphone was working perfectly (on Skype).
• The next day it didn't work on a Skype call

Here's is a brief summary of what I have done:

• The only thing that changed between these two Skype calls were a couple of Windows updates
• I tried to remove all the recent Windows updates - didn't fix it
• One update (4577670) couldn't be uninstalled so I restored the system to a date prior to the successful SKYPE - didn't work
• I ran the Win trouble shooter - it reported no problem
• I tried to update the sound/microphone driver - reported that I had the best driver
• Checked the driver version (Provider - Microsoft, Date - 2019-03-18, Version, 10.0.18362.1)
• Checked driver details (Report- No driver files are required or have been loaded for this device)
• Updated to the latest Win 10 version (20H2) - didn't help
• The speakers are working correctly.
• I tried all of the above with the internal microphone as well as an external microphone (I tested all microphone alternatives in the setup - headset, external other)

Is there anything else that I should try before giving up?

 

Built in microphone not working

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps

Method 1: I suggest you to set microphone as default device and check.

• 
  Right click on the volume icon in the system tray and then click "Recording devices"
  
• 
  Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".
  
• 
  Right click on Microphone and then click "Enable".
  
• 
  Highlight the microphone and then choose "Set as Default Device".
  
• 
  Click Apply and OK.
  

Step 2: Make sure that the Microphone is not disabled.

• 
  Make sure that the Microphone is not disabled. Follow the steps given to check that:
  
• 
  Right click on the volume icon and select “Recording devices”.
  
• 
  Now, Right Click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
  
• 
  Make sure that the Microphone is not disabled.
  

And also update the audio drivers from the manufacturer web site and install.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

microphone is not working

Hi,

Thanks for posting your query to Microsoft forum. I will certainly help you with this.

This issue could occur due to incompatible or corrupted device drivers. Let’s try to follow these methods below which can help us resolving this issue.

What is the make and model of your computer and microphone?

Method 1: Run audio troubleshooter.

You might be able to solve some problems by running a troubleshooter that will automatically fix some common issues with audio.

Follow the steps to run the troubleshooter:

• Press Windows key on your keyboard
• Type Troubleshooting and click
  Troubleshooting..
• Click on view all (on the left)
  
• Select Playing Audio
  troubleshooter
• Follow the prompted steps to troubleshoot this issue.

If the issue persist, follow method 2.

Method 2: Check for the microphone settings.

Step 1:
I would suggest you to set microphone as default device and check.

• Right click on the volume icon in the system tray and then click "Recording devices"
• Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".
• Right click on Microphone and then click "Enable".
• Highlight the microphone and then choose "Set as Default Device".
• Click Apply and OK.

Step 2: Make sure that the Microphone is not disabled.

Make sure that the Microphone is not disabled. Follow the steps given to check that:

• Right click on the volume icon and select “Recording devices”.
• Now, Right Click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
• Make sure that the Microphone is not disabled.

If the issue persists, follow method 3.

Method 3: Update the sound drivers.

Step 1: Check for the latest driver update through Windows Updates.

• At the Start screen, type Windows Update.
• Click or tap Settings on the right side of the screen, and then select
  Install optional updates from the left results.
• When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.

Incompatible or not properly installed graphics card drivers are the most common cause of this issue.

Step 2: Follow the steps below to update the sound drivers.

• Press Windows + X key on the keyboard.
• Go to device manager.
• Right-click your audio/sound devices.
• Click Update Driver Software and then follow the steps in the wizard that appears.

Restart the computer and check.

Step 2: Check in
compatibility mode.

Download the drivers from the manufacture's website for Windows 10, if not available.

Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on
‘properties’.

c. Click on the ‘compatibility’ tab and check the box
‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation.

d. Once this is done, restart the computer and check if the issue persists.

You may also refer: Make older
programs compatible with this version of Windows (Steps applies to Windows 10)

You can get back to us if you have any difficulties in doing the same. We are always here to help you.

____________________

Thanks & Regards,