Windows 10: Microphone not working and device missing after driver update 6/17/2020

First let me mention about my microphone setup.

I'm using a condenser mic and an external soundcard to power it. The diagram connection was like this


Condenser Mic > XLR to 3.5 quad pin jack cable > External Soundcard now in order to connect to PC, I use two cables for power and audio input > USB power cable and USB to 3.5 quad pin jack > USB 3.0 port and Mic input comes from motherboard.

Everything was working perfectly until Windows Driver Update came yesterday 6/17/2020.


Now after 10 hours of trying, searching, reinstalling I suspect something drove me mad.

I went to windows update menu to update history, the last Windows Update was 6/11/2020 Flash Player update which was not a problem for me, but as I scrolled down to device update I found that yesterday 6/17 there was an update byRealtek Semiconductor Corp. - Audio Device Other hardware - Realtek High Definition Audio I wasn't 100 percent sure, but I believe last night my microphone stops working after restarting. But why I think so?


Well, hours before I found this, I also found in Recording tabs from Sound that my External Microphone is connected to RealtekR device. I tried to check sound but nope, there's no sound generated from mic. What I already did this far was:

- Changing connection cables

- Swapping Ports from back port to front port

- Reinstalling Realtek Driver from device manager

- Reinstalling Realtek Driver from my motherboard website and I now I got Realtek Audio Console

- Finding all software that may interfere my connection Realtek obviously

- Plugging my setup into Line In no sound

- Plugging my mic directly to the mic jack normally it generate small sound but this time it produce no sound which I believe the driver is the problem

- Updating NVIDIA drivers

None of these steps are working, I already test my mic using other devices Android, Laptop Result: no problem on soundcard or mic at all.


Some solution that I tried to do but I can't

- System restore Windows won't let me create any restore point

- Device Rollback greyed
- Windows Update 2004 My PC is in a beast class but Microsoft still prevent me to update because of the requirements they said

- Detect the previous device name that generated by my external soundcard that made everything work


Realtek gave me the worst update, can anyone help me please?


My Technical Specification:

Windows 10 Home version 1903

Asrock B360M Pro4

Mic Setup: BM800 Condenser Mic+ Soundcard V8 they're value for money setup, made by Taffware


Help me, please, thank you!

:)

 

Built in microphone not working

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps

Method 1: I suggest you to set microphone as default device and check.

• 
  Right click on the volume icon in the system tray and then click "Recording devices"
  
• 
  Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".
  
• 
  Right click on Microphone and then click "Enable".
  
• 
  Highlight the microphone and then choose "Set as Default Device".
  
• 
  Click Apply and OK.
  

Step 2: Make sure that the Microphone is not disabled.

• 
  Make sure that the Microphone is not disabled. Follow the steps given to check that:
  
• 
  Right click on the volume icon and select “Recording devices”.
  
• 
  Now, Right Click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
  
• 
  Make sure that the Microphone is not disabled.
  

And also update the audio drivers from the manufacturer web site and install.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

microphone is not working

Hi,

Thanks for posting your query to Microsoft forum. I will certainly help you with this.

This issue could occur due to incompatible or corrupted device drivers. Let’s try to follow these methods below which can help us resolving this issue.

What is the make and model of your computer and microphone?

Method 1: Run audio troubleshooter.

You might be able to solve some problems by running a troubleshooter that will automatically fix some common issues with audio.

Follow the steps to run the troubleshooter:

• Press Windows key on your keyboard
• Type Troubleshooting and click
  Troubleshooting..
• Click on view all (on the left)
  
• Select Playing Audio
  troubleshooter
• Follow the prompted steps to troubleshoot this issue.

If the issue persist, follow method 2.

Method 2: Check for the microphone settings.

Step 1:
I would suggest you to set microphone as default device and check.

• Right click on the volume icon in the system tray and then click "Recording devices"
• Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".
• Right click on Microphone and then click "Enable".
• Highlight the microphone and then choose "Set as Default Device".
• Click Apply and OK.

Step 2: Make sure that the Microphone is not disabled.

Make sure that the Microphone is not disabled. Follow the steps given to check that:

• Right click on the volume icon and select “Recording devices”.
• Now, Right Click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
• Make sure that the Microphone is not disabled.

If the issue persists, follow method 3.

Method 3: Update the sound drivers.

Step 1: Check for the latest driver update through Windows Updates.

• At the Start screen, type Windows Update.
• Click or tap Settings on the right side of the screen, and then select
  Install optional updates from the left results.
• When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.

Incompatible or not properly installed graphics card drivers are the most common cause of this issue.

Step 2: Follow the steps below to update the sound drivers.

• Press Windows + X key on the keyboard.
• Go to device manager.
• Right-click your audio/sound devices.
• Click Update Driver Software and then follow the steps in the wizard that appears.

Restart the computer and check.

Step 2: Check in
compatibility mode.

Download the drivers from the manufacture's website for Windows 10, if not available.

Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on
‘properties’.

c. Click on the ‘compatibility’ tab and check the box
‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation.

d. Once this is done, restart the computer and check if the issue persists.

You may also refer: Make older
programs compatible with this version of Windows (Steps applies to Windows 10)

You can get back to us if you have any difficulties in doing the same. We are always here to help you.

____________________

Thanks & Regards,

 

Microphone Not Working

Hi,

Thanks for posting your query to Microsoft forum. I will certainly help you with this.

This issue could occur due to incompatible or corrupted device drivers. Let’s try to follow these methods below which can help us resolving this issue.

What is the make and model of your computer and microphone?

Method 1: Run audio troubleshooter.

You might be able to solve some problems by running a troubleshooter that will automatically fix some common issues with audio.

Follow the steps to run the troubleshooter:

• Press Windows key on your keyboard
• Type Troubleshooting and click
  Troubleshooting..
• Click on view all (on the left)
  
• Select Playing Audio
  troubleshooter
• Follow the prompted steps to troubleshoot this issue.

If the issue persist, follow method 2.

Method 2: Check for the microphone settings.

Step 1:
I would suggest you to set microphone as default device and check.

• Right click on the volume icon in the system tray and then click "Recording devices"
• Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".
• Right click on Microphone and then click "Enable".
• Highlight the microphone and then choose "Set as Default Device".
• Click Apply and OK.

Step 2: Make sure that the Microphone is not disabled.

Make sure that the Microphone is not disabled. Follow the steps given to check that:

• Right click on the volume icon and select “Recording devices”.
• Now, Right Click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
• Make sure that the Microphone is not disabled.

If the issue persists, follow method 3.

Method 3: Update the sound drivers.

Step 1: Check for the latest driver update through Windows Updates.

• At the Start screen, type Windows Update.
• Click or tap Settings on the right side of the screen, and then select
  Install optional updates from the left results.
• When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.

Incompatible or not properly installed graphics card drivers are the most common cause of this issue.

Step 2: Follow the steps below to update the sound drivers.

• Press Windows + X key on the keyboard.
• Go to device manager.
• Right-click your audio/sound devices.
• Click Update Driver Software and then follow the steps in the wizard that appears.

Restart the computer and check.

Step 2: Check in
compatibility mode.

Download the drivers from the manufacture's website for Windows 10, if not available.

Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on
‘properties’.

c. Click on the ‘compatibility’ tab and check the box
‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation.

d. Once this is done, restart the computer and check if the issue persists.

You may also refer: Make older
programs compatible with this version of Windows (Steps applies to Windows 10)

You can get back to us if you have any difficulties in doing the same. We are always here to help you.

____________________

Thanks & Regards,