Windows 10: Microphone on external webcam stopped working after Windows 11 update

I updated my new computer to Windows 11 yesterday. Prior to the update, the mic was completely functional. However, Once I made the update, the mic no longer works but the camera does.Make/model of computer: ASUS ROG Strix G17Webcam: ASUS ROG Eye SI do not receive any error message, and the only changes have been the installations made under Windows Update in SettingsI have gone through troubleshooting it, and there has not been anything detected.

:)

 

My webcam and microphone don't work.

Hi Remy,

Your concern description is conclusive to drivers issue. Let's get ourselves on the same page. Usually, there's an error message to show up when you're trying to use it and not working. If you get any, send us a screenshot. We would also like to know the
following:

• Are you using the built-in webcam and microphone or external ones?
• Have you made any modifications/configurations on your computer prior to the issue?
  
• What are the troubleshooting steps you've done so far?

 

External microphones detected but not working

Hi,

I realize the inconvenience you are facing with External microphone. I will surely help you.

I suggest you to run a Hardware and Devices troubleshooter.

Please follow the below mentioned steps to run
Hardware and Devices troubleshooter:

• Search for Troubleshooting in the
  Search box, and run it.
• Select view all in the left pane of troubleshooting Window.
• Click on the Hardware and Devices, and follow the
  on-screen instructions.

Please reach back to us if you still face difficulty with external microphone. We will be happy to help.

Thank you.

 

Microphone not working

The microphone on my laptop stopped working. I have done a lot of trouble shooting without success. Before I conclude that it is a hardware problem, can I ask if there is anything else I should do.

My System:

• ASUS S500CA laptop
• Windows 10 Home X64 version 1909
• VIA HD Audio - (for speakers and microphone)

Here's what happened:

• The microphone was working perfectly (on Skype).
• The next day it didn't work on a Skype call

Here's is a brief summary of what I have done:

• The only thing that changed between these two Skype calls were a couple of Windows updates
• I tried to remove all the recent Windows updates - didn't fix it
• One update (4577670) couldn't be uninstalled so I restored the system to a date prior to the successful SKYPE - didn't work
• I ran the Win trouble shooter - it reported no problem
• I tried to update the sound/microphone driver - reported that I had the best driver
• Checked the driver version (Provider - Microsoft, Date - 2019-03-18, Version, 10.0.18362.1)
• Checked driver details (Report- No driver files are required or have been loaded for this device)
• Updated to the latest Win 10 version (20H2) - didn't help
• The speakers are working correctly.
• I tried all of the above with the internal microphone as well as an external microphone (I tested all microphone alternatives in the setup - headset, external other)

Is there anything else that I should try before giving up?