Windows 10: Microsof Family traceid error, no report and bug on Android smartphone app

Discus and support Microsof Family traceid error, no report and bug on Android smartphone app in User Accounts and Family Safety to solve the problem; Hello, i started to use the Microsoft Family service before 2 years ago through Microsoft Launcher, i manage to watch one android smartphone, and a... Discussion in 'User Accounts and Family Safety' started by Apo_F, Jan 6, 2021.

  1. Apo_F Win User

    Microsof Family traceid error, no report and bug on Android smartphone app


    Hello, i started to use the Microsoft Family service before 2 years ago through Microsoft Launcher, i manage to watch one android smartphone, and a laptop very well with my Windows 10 desktop PC, receiving the weekly reports from android device flawlessly and set time limits on apps/games.

    All that stopped recently when Family Safety was separated from Microsoft Launcher!

    I downloaded the Microsoft Family app on android smartphone Xiaomi Redmi Note 8T and i noticed on my Microsoft acoount, under games and apps limits, that the tab with Xiaomi phone is marked red with anexclamation mark. When i press on it i get the message "Unfortunately, there was a problem. We're not sure what happened, but refreshing the page might help or try again soon.
    TraceId: hkcRc1k9UEmrnaZy.3.65.16"

    I uninstalled the Family Safety app from android smartphone and reinstalled it, i cleared the cache of the app, but nothing helped. Now i got four red tabs with the above message!

    I tried with a fresh new Microsoft account for both mine and android smartphone but again ended with a red tab and same message.

    As a result, I'm not receiving any more weekly report! I can though set time limits for apps/gamesbut if i navigate to app settings on the smartphone and press the "Force Stop" button,the time limits are off and the app continues to work. I tried this with Tik-Tok app and set a 15min usage time, after that, app keep closing,but when i force stopping it, it starts to work again!!!Another issue is that, when i first installed Microsoft Launcher when everything worked! the smartphone was an LG G3. Now that i've changed smartphone, the LG G3 tab is still present and i can't delete it since i don't use that smartphone any more. Also in the apps and games section there are present apps installed from both LG and Xiaomi device some are double. I don't know how to delete the old smartphone from appear there and the old apps!!!

    Any help please?

    :)
     
    Apo_F, Jan 6, 2021
    #1
  2. Brink Win User

    New Microsoft Family Safety Preview app for Android and iOS

    Source: Microsoft Family Safety: Protect Your Family - Office Insider Blog


     
    Brink, Jan 6, 2021
    #2
  3. Family activity report

    Hi Javier,

    There are ways on how to manage activity reporting for your child. To configure your account settings, here are the steps:

    • Go to the account.microsoft.com/family site at Microsoft on any PC
    • Then sign-in
    • Open Settings
    • Tap on the Accounts icon
    • Click on Family and other users on the left side
    • Chose Manage family settings online
    • Check recent activity link for the child's account

    Turn On and Manage Activity Reporting for Child

    • Click on Recent activity on the left side, and turn on Activity reporting.
    • Check or uncheck to Email weekly reports to me for what you want.
    • Under Web browsing, Apps and games etc., you can view your child's recent activity for each one, tap on Change settings
    • Then set allowed times to manage them, and to block any apps and games.

    To Turn Off Activity Reporting for your Child, just tap on Recent activity on the left side, and turn off Activity reporting on the right side.

    Get back to us if the steps won't work.
     
    Marilou Ser, Jan 6, 2021
    #3
  4. farlex85 Win User

    Microsof Family traceid error, no report and bug on Android smartphone app

    Remote app for android

    I recently traded in my iphone for an android, and just realized that hippo remote is iphone only. I'm looking for a similar app for android so I can use it as a remote for my htpc. Any suggestions?
     
    farlex85, Jan 6, 2021
    #4
Thema:

Microsof Family traceid error, no report and bug on Android smartphone app

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