Windows 10: Microsoft account appears to be provided by an ISP

This started with problems from a Windows Update August 16, 2020. As one of several ways to "roll it back," I needed to access my MS account, thinking if I had my account PW I could do the advanced recovery steps. Turns out that, even though I am the "administrator," my PW did not work, but that is another story.


When I tried accessing my MS account, I could not remember my password. I tried the various verification steps and initially could not verify my account. Later, I followed a different set of steps, and was able to get into the account, changed my PW, etc. Since then I reset my computer and accessed my account to re-download software from the MS store which I had purchased in the past. So, I have no problems accessing my account after the initial problem.


In the meantime, early on in this saga, I got an email from MS saying I had to complete certain information to verify my account, as they had a record I was locked out. As I had continued to have problems due to the update, and thought this could be due to the "account access" issue MS detected, I provided that information this weekend, and today got an email saying my account info/access could not be verified, as the account was provided by an ISP. MS said they could not verify me, and I would need to follow up with the ISP to get access. Meantime, I have been able to access my account all the while, with my new password, set a couple of weeks ago.


Anyway, I don't know what the deal is regarding this ISP reference, as my ISP, Verizon, has nothing to do with my MS account. Around the time I set up the MS account YEARS ago 2014, I may have still had AOL dial-up yes, it's true., though AOL had nothing to do with setting up my MS account. My email for my account IS still an AOL email, however.


Anyway, since I now have account access through my new password, do I need to be concerned about this recent email, referencing having to contact my ISP? AOL is not my ISP and technically speaking probably never was.


I guess I am concerned about security of my account, even though I now have access I've been able to use it successfully for 2 weeks now.


Thanks.


Anne

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

Cannot link/add my Microsoft Account to Local Account

Hello Ken,

Im using Win10 Build 1607 with all latest update.

I also run all related troubleshooters:

• Windows Update
• Store Apps (says i have to login in my microsoft account but thats the problem, i can't)
• Microsoft Accounts

No Problem found. Also the suggestions from Microsoft didnt helped.