Windows 10: Microsoft account issues safe mode

Hi all, hoping for some help, my pc froze so forced a shutdown, it then wouldn’t boot so I started it in safe mode then it finally booted but says there is a problem with your Microsoft pin, click to create new, then says you need an app to do it > search App Store then does nothing, with no option for another sign in, I have shift + L and gone to restore to an earlier date and it also needs Microsoft account sign in, it says password incorrect for e mail so I have changed it and still says incorrect and won’t let me proceed. Any advice? All I can guess is remove Microsoft account from pc v

:)

 

Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

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Please get back with more information, we will be glad to help you further.

 

safe mode and computer issues

Hi Cheryl,

I realize that you are unable to access any programs on your PC. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the PC after which you are facing this issue?
  
• 
  Does this issue occur on a different user account?
  

Follow the steps from this article to boot into Safe Mode properly and test if that helps.

Start your PC in safe mode in Windows 10: Windows startup settings - Microsoft Support

Keep us informed to help you further.

 

New FF - passwords

Hi:

If that setting is already enabled, then I suggest as the next troubleshooting step might be Mozilla Safe Mode (not to be confused with Windows Safe Mode)):

Troubleshoot Firefox issues using Safe Mode | Firefox Help

• Please report back and let us know the outcome, as it will dictate the next steps.
• Also: please tell us what AV/AM/firewall programs are you running on this system?

Thanks,
MM