Windows 10: Microsoft account listed device issue

Discus and support Microsoft account listed device issue in User Accounts and Family Safety to solve the problem; I have two PC's, both used to appear under my online Microsoft account in "devices" but something has changed on one of the PC's because it no longer... Discussion in 'User Accounts and Family Safety' started by Davidt99, Apr 30, 2021.

  1. Davidt99 Win User

    Microsoft account listed device issue


    I have two PC's, both used to appear under my online Microsoft account in "devices" but something has changed on one of the PC's because it no longer appears under "devices". Both PC's have my Microsoft account details and both are using a local account to login to the PC but only one appears in "devices". I have seen online tutorials about how to get this to work again but they start with a reinstall of Windows which I dont want to do.

    The PC will appear in "devices" if I login to it using my Microsoft account details but why is this necessary?

    :)
     
    Davidt99, Apr 30, 2021
    #1

  2. Device still listed under Microsoft account after removing it

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are facing issues while removing a device from your Microsoft account.



    As you have mentioned that you have removed the device from the Microsoft account, it could be possible that the device was using OneDrive with the same Microsoft account and that might be the reason you are able to see the device listed under your
    profile. I would suggest you to remove the device from OneDrive and see if that helps.



    You can follow the steps to remove the device from OneDrive.



    1. Login to
      https://onedrive.live.com
      .
    2. Now on the left hand pane click on PC’s.
    3. Now click on the devices that are listed under PC’s and on the right hand side click on
      Remove PC.


    You can refer the screenshot for more help.


    Microsoft account listed device issue bbe6ee24-2440-414a-9613-071e63f8609a?upload=true.png


    If the issue persists, please get back to us with the results of the troubleshooting steps to assist you further.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Apr 30, 2021
    #2
  3. Laptop not listed in Devices in Microsoft Account

    Hi Taleys,

    Thank you for posting your query in Microsoft Community.

    I understand that your laptop is not appearing among the list of trusted devices.

    Thank you for mentioning the steps you have tried to resolve the issue.

    I would suggest you to try the steps below to make sure the laptop has been verified.

    1. Sign in to the main computer with your Microsoft Account.

    2. Press Windows key + I to open settings

    3. Click on "accounts" and select "your account" on the left pane.

    4. Check if the option to verify your identity is available.

    5. If so, click "verify" and follow the on-screen instructions.

    6. Once that is done, begin the setup steps given in the article
    and check again.

    Get back to us with the response. We will be glad to help if you need further assistance.
     
    Wungraileng Vashi, Apr 30, 2021
    #3
  4. Taleys Win User

    Microsoft account listed device issue

    Laptop not listed in Devices in Microsoft Account

    Hi. When I log into my Microsoft account and check under Devices, I only see 3 out of 4 devices that I use with the account. Listed are two nokia windows phones running win 8.1 and 1 hp stream 11 laptop running windows 10.

    My main hp-15 laptop running windows 10 is not listed.

    I've tried the steps here:

    Add a trusted device to your Microsoft account

    to make it a trusted device but it doesn't make my hp-15 laptop listed.

    Thanks
     
    Taleys, Apr 30, 2021
    #4
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Microsoft account listed device issue

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