Windows 10: Microsoft Account Locked 35 Days Now. No help from a real person, tell me to fill out...

KatherineParsons · Sep 8, 2021

Account locked suddenly 35 days ago. Filled out account recovery and reinstatement forms. Had this account since 1999, can't access emails, microsoft 365, xbox live, skype, NOTHING. No tech support can help, says its a security issue. I do no know what else to do, have filled out account recovery forms 6 times now and I get no response back. This is absolutely crazy. I have personal emails, business emails, tax information, and accounts that I need my email for. Anybody else have any clue what to do? Know anyone personally that works for Microsoft Security team to help fix this? reference numb

:)

Brink · Sep 8, 2021

Microsoft: Additional steps to help keep personal information secure

We’re committed to helping our users keep their personal information secure and private. A key part of our work is identifying and preventing unauthorized access to your Microsoft Account (including Outlook.com email and OneDrive) by anyone other than you.

We’re taking an additional step today. We will now notify you if we believe your account has been targeted or compromised by an individual or group working on behalf of a nation state.

We already notify users if we believe their accounts have been targeted or compromised by a third party, and we provide guidance on measures users can take to keep their accounts secure. We’re taking this additional step of specifically letting you know if we have evidence that the attacker may be “state-sponsored” because it is likely that the attack could be more sophisticated or more sustained than attacks from cybercriminals and others. These notifications do not mean that Microsoft’s own systems have in any way been compromised.

If you receive one of these notifications it doesn’t necessarily mean that your account has been compromised, but it does mean we have evidence your account has been targeted, and it’s very important you take additional measures to keep your account secure. You should also make sure your computer and other devices don’t not have viruses or malware installed, and that all your software is up to date.

The evidence we collect in any active investigation may be sensitive, so we do not plan on providing detailed or specific information about the attackers or their methods. But when the evidence reasonably suggests the attacker is “state sponsored,” we will say so.

There are some important steps that everyone should take to help keep their Microsoft Account and their online personal information secure including:

Turn on two-step verification: This makes it harder for hackers to access your account even if they guess your password because if they try to sign in on a device Microsoft doesn’t recognize, we’ll ask for an extra security code (which you can get from a special app on your phone, sent to a different email address or via SMS text message).

Use a strong password and change it often: Make sure your password contains a mix of letters, numbers and symbols, isn’t a complete word and is different than the password you use on other sites. Be sure to change your password often.

Watch for suspicious activity on your account: The “Recent Activity” page on your Microsoft Account shows recent sign-ins and changes to your account, and allows you to let Microsoft know if you were not the person making these changes.

Be careful of suspicious emails and websites: Don’t open emails from unfamiliar senders or email attachments that you don’t recognize. Be careful when downloading apps or files from the Internet, and make sure you know the source.

Keep your computer software, including your Web browser, up to date and run an up-to-date anti-virus program: For Windows PCs, you should turn on Windows Update to ensure your PC and Microsoft software stay up to date. You should install a reputable anti-virus/ anti-malware software. Both Windows 8.1 and Windows 10 already include free anti-malware software called Windows Defender.

You can read more about the steps you can take to better protect your personal data and make any necessary changes on the Microsoft Account Security Page.
Click to expand...

Source: Additional steps to help keep your personal information secure - Microsoft on the Issues

Vesao · Sep 8, 2021

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

Press WIN + X keys and click Command Prompt (Admin) from the menu.

Type the following command and press Enter. Replace test with the name of your sister's account. Code:

net user test /del
Click to expand...

Deepika Gowda · Sep 8, 2021

Unable to update Microsoft account personal info. Can't use the Store with error: "Your account is missing some key info"

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with editing Microsoft account and accessing Windows Store, we will help you with this issue.

I suggest you to try the below and check if it helps.

Step 1: I suggest you to log-in Live.com/ Outlook.com from the Microsoft account you are facing issue with.

Try to edit your personal information from the browser and check if the issue persists.

If the issue still persists,

Step 2: I suggest you to log-in to your user account from different browser on different browser, try to edit your personal information and check if the issue persists.

Step 3: If the issue still persists, I suggest you to run Microsoft account troubleshooter.

Link: Microsoft
Account troubleshooter

The following issues are checked by the Microsoft Account Troubleshooter program:

Corrupt Microsoft Account settings

Can’t connect to the sync service

Problems with Microsoft account Policy

Microsoft Account required

Connection issues due to proxy or certificate issues

Problem with system registration

Signed in with a guest account, or Roaming User Profiles enabled

You are not connected to the Internet

Proxy Settings

You have reached your daily sync quote

Sync your settings is turned off

Check system not activated.

Hope it helps. Try the above and reply to the post with an updated status of this issue, we will be happy to help you further.

Windows 10: Microsoft Account Locked 35 Days Now. No help from a real person, tell me to fill out...

Microsoft Account Locked 35 Days Now. No help from a real person, tell me to fill out...

Microsoft Account Locked 35 Days Now. No help from a real person, tell me to fill out...

Microsoft Account Locked 35 Days Now. No help from a real person, tell me to fill out...

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