Windows 10: Microsoft Account no longer showing balance, for myself & family members

Previously (has been 6-8 months since I've checked) the Microsoft Account (via web browser) showed my account balance, and that of family members, under Spending. It also allowed me to add money to family members.


Have been trying over the last few days to add money to a family member - there is no balance under my account or any family members account, and no option to add money (where there was previously). No indication of an error, credit card is up-to-date and unchanged - nothing obviously wrong.


Thoughts on why this may be?

:)

 

Add member to your Microsoft family in Windows 10

Hi,

Thank you for writing to Microsoft Community Forums.

To add a family member to your Microsoft account, I suggest you to follow the steps from

Add members to your Microsoft family.

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator

 

Family member accepted invite to family, but does not show in parent account

Hi,

Thank you for posting your query in Microsoft Community. I understand your concern and will guide you in the right direction.

Have you verified the date of birth you setup for these child accounts?

If you have not setup their date of birth properly on
https://account.live.com/, we suggest you login your children's account and apply the complete details and update the account. After updating the profile information, remove and re-add the child account on the Family Safety
website.

Please follow these steps on how to remove a child and re-add it as a member of your Family Safety program.

To remove a member, follow these steps:
1. Log in to
https://fss.live.com.

2. Click Remove a family member.

3. Select the member you want to remove by selecting the checkbox on the right of each member.

4. Click Remove, confirm it by clicking Remove again.



To add the member again, follow these:

1. Click Add a new child.

2. You will be asked to sign in the member you want to add. Click Sign in at the right side of the option "Does this child has a Windows Live ID?"

3. Sign in using the child account. After entering the child account, it should appear as the member.

Reference:
Keep your kids safer on the PC

http://windows.microsoft.com/en-in/windows-10/add-child-account

Hope this helps. Get back to us if the issue persist. We are happy to help.

 

Windows Hello won't work for a family member account

• Have you applied a group policy? If yes, you may check this article on
  how to resolve the issue.
  • No group policy applied
• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
  • It’s a new computer. As soon as I created my administrator account I created a family account for my wife. Everything else works on her account but Windows Hello does not work (the camera).
• What is the exact error message?
  • I attempted to attach screen shots of each step we have gone through but it would accept Word or PDF files. Is there another way I can get them to you?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far to resolve this?
  • I deleted her family member account, created a PC account (with the same results), deleted the PC account and recreated the family member account. No luck with her Windows Hello.

There is a possibility that the family member account/profile that you have created is corrupted/damaged. We suggest that you try re-configuring the profile.
(Already did that)