Windows 10: Microsoft Account Problems

Discus and support Microsoft Account Problems in Windows Hello & Lockscreen to solve the problem; The email used first to setup W10 was changed and the new email shows up in Settings>Account>Your Info and I can use it to login to MS account online.... Discussion in 'Windows Hello & Lockscreen' started by MohsenShoukri, May 8, 2020.

  1. Microsoft Account Problems

    The email used first to setup W10 was changed and the new email shows up in Settings>Account>Your Info and I can use it to login to MS account online. I have disabled the Windows sign in on the lock screen since I am the only one using this PC.

    The problem is:

    · When I try to verify my identity in W10 it shows the old email and doesn’t accept the password I use online. I don’t know what was my original password connected with the old address, which is no longer valid.

    · I tried to cancel my account online, and when I was asked to verify my identity, it shows the old email and cannot continue.

    · I keep receiving the MS Account problem notification and when I click on it to login it shows the old email address. If I click on “Forgot my password, it comes back with “enter another address we don’t recognize this one”.

    · I searched the Registry for the old email and found several occurrences. I could change some of them to the new email but couldn’t change many others.

    I don’t know how to get rid of the old email address that is still lurking somewhere in W10 so both online and w10 sync. Please help.

    MohsenShoukri, May 8, 2020
  2. Addie Win User

    Cannot link/add my Microsoft Account to Local Account

    Hello Ken,

    Im using Win10 Build 1607 with all latest update.

    I also run all related troubleshooters:
    • Windows Update
    • Store Apps (says i have to login in my microsoft account but thats the problem, i can't)
    • Microsoft Accounts

    No Problem found. Also the suggestions from Microsoft didnt helped.
    Addie, May 8, 2020
  3. Vesao Win User
    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
    Vesao, May 8, 2020
  4. Microsoft Account Problems

    Edge Search Does Not Permit Change of Region

    I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
    We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
    I would suggest you to try the below steps and check if it helps.
    Step 1:
    Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

    1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
    2. Select Settings and click on Choose what to clear.
    3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.
    Step 2:
    I suggest you to create a new user account and check if the issue occurs.

    1. Go to Settings.
    2. Choose Accounts and then select Family and other users.
    3. Select add someone else on this PC.
    4. Enter a user name and hit next.
    5. Click on Finish.
    6. Sign out from the current Account and Log into the new account.
    Step 3:
    It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.
    hurricane51, May 8, 2020

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