Windows 10: Microsoft account profile not syncing

Discus and support Microsoft account profile not syncing in Windows Hello & Lockscreen to solve the problem; My Microsoft account profile picture is not syncing on Windows or in Edge Chrome after a system reset. It's been a week since then, so it's not a sync... Discussion in 'Windows Hello & Lockscreen' started by TashiSherpa1, Feb 11, 2021.

  1. TASHISHERPA1
    TashiSherpa1 Win User

    Microsoft account profile not syncing


    My Microsoft account profile picture is not syncing on Windows or in Edge Chrome after a system reset. It's been a week since then, so it's not a sync delay.


    The profile picture is still available online.


    Completely reinstalling Windows did fix this, but also introduced system breaking bugs that made me reset, thus losing the sync.


    I'd like to use the same picture, but don't have a copy anymore. I've tried accessing the picture via my account, but access is blocked.

    :)
     
    TashiSherpa1, Feb 11, 2021
    #1
  2. JUSTIN SOR
    Justin Sor Win User

    Microsoft Account not syncing WP8.1

    Hi Michael,

    We suggest that you manually sync your Microsoft account by following these steps:

    • Go to Settings.
    • Tap email + accounts.
    • Tap and hold your Microsoft account.
    • Tap sync.

    Check also if you have the correct date and time set on your phone.

    Let us know the results.

    Regards.
     
    Justin Sor, Feb 11, 2021
    #2
  3. STEVEN CAMPOLI
    Steven Campoli Win User
    Microsoft account profile picture

    I changed my Microsoft account profile picture yesterday afternoon, my account is set to sync because before changing my account picture it was the previous one that was synced. So now it’s still the old Microsoft account picture, the store and apps show the new one but the account picture didn’t change and when I add a email account in mail, the icon is the old profile picture... so it’s like it did a 10% sync ... how long before I see the complete changes or sync.
     
    Steven Campoli, Feb 11, 2021
    #3
  4. PHILC43
    philc43 Win User

    Microsoft account profile not syncing

    Microsoft Account and Syncing


    Not sure what else to suggest but since you mentioned it, try variations of the sync settings on your W8.1 phone. It is just possible that this is causing some confusion with your Microsoft account and the W10 settings.
     
    philc43, Feb 11, 2021
    #4
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Microsoft account profile not syncing

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