Windows 10: Microsoft Account - remove a device

Hi,


I'm trying to remove a device from my Microsoft account and it isn't working. I log in, go to Devices -> Manage -> More actions -> remove, then click the checkbox in the dialog box and hit remove. Then it says the device has been removed, but when I refresh the devices page, it's still listed. Why isn't this working correctly?

:)

 

Remove account


I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
   
   Code:

   net user test /del

 

Remove Devices

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while removing the device from your Microsoft account as it keeps popping back after removing.



It could be possible that the device was using OneDrive with the same Microsoft account and that might be the reason you are able to see the device listed under your profile. I would suggest you to remove the device from OneDrive
and see if that helps.



You can follow the steps to remove the device from OneDrive.

1. Login to
   https://onedrive.live.com.
2. Now on the left hand pane click on PC’s.
3. Now click on the devices that are listed under PC’s and on the right hand side click on
   Remove PC.

If the issue persists, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Device still listed under Microsoft account after removing it

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while removing a device from your Microsoft account.



As you have mentioned that you have removed the device from the Microsoft account, it could be possible that the device was using OneDrive with the same Microsoft account and that might be the reason you are able to see the device listed under your
profile. I would suggest you to remove the device from OneDrive and see if that helps.



You can follow the steps to remove the device from OneDrive.

1. Login to
   https://onedrive.live.com.
   
2. Now on the left hand pane click on PC’s.
   
3. Now click on the devices that are listed under PC’s and on the right hand side click on
   Remove PC.
   

You can refer the screenshot for more help.





If the issue persists, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator