Windows 10: Microsoft Account reset password logjam

Discus and support Microsoft Account reset password logjam in User Accounts and Family Safety to solve the problem; Hi all, Trying to help a friend with her Lenovo Ideapad320 laptop running v slow. Windows 10 home What I did was ran ccleaner with all selected. Then... Discussion in 'User Accounts and Family Safety' started by keithjr, Aug 1, 2021.

  1. KEITHJR
    keithjr Win User

    Microsoft Account reset password logjam


    Hi all, Trying to help a friend with her Lenovo Ideapad320 laptop running v slow. Windows 10 home What I did was ran ccleaner with all selected. Then reflashed BIOS to Ver 5QCN24WW as suggested on lenovo support. Now it boots up ok but I get a message Your PIN is no longer available due to a change to the security settings on this device. Click to set up your PIN again. When I do that I am prompted to enter her Microsoft account details. She has her username, but no record of the password. Two factor authentication has been set previously So I enter her Microsoft account username and ask for password reset. I ask for access code to her gmail account, then mobile number,which worked, only to be told you have requested too many codes today. Please try again tomorrow. So wait 1 day and tried again only to be told the same thing. I am completely stuck. Can anyone please help?

    :)
     
    keithjr, Aug 1, 2021
    #1
  2. P4-630
    P4-630 Win User

    How to reset Windwos 8 Password?

    Change or reset your Windows password

    • If you've forgotten your Windows password, there are several ways to retrieve or reset it:
      • If your PC is on a domain, your system administrator must reset your password.
      • If you're using a Microsoft account, you can reset your password online. ...
      • If you're using a local account, use your password hint as a reminder.
     
    P4-630, Aug 1, 2021
    #2
  3. KEITHJR
    keithjr Win User
    Microsoft Account reset password logjam

    Hi all,

    Trying to help a friend with her Lenovo Ideapad320 laptop running v slow. Windows 10 home

    What I did was ran ccleaner with all selected.

    Then reflashed BIOS to Ver 5QCN24WW as suggested on lenovo support.

    Now it boots up ok but I get a message Your PIN is no longer available due to a change to the security settings on this device. Click to set up your PIN again.

    When I do that I am prompted to enter her Microsoft account details. She has her username, but no record of the password.

    Two factor authentication has been set previously

    So I enter her Microsoft account username and ask for password reset. I ask for access code to her gmail account, then mobile number,which worked, only to be told you have requested too many codes today. Please try again tomorrow.

    So wait 1 day and tried again only to be told the same thing. I am completely stuck.

    Can anyone please help?
     
    keithjr, Aug 1, 2021
    #3
  4. DALCHINA
    dalchina Win User

    Microsoft Account reset password logjam

    Microsoft Account reset password logjam

    Hi, option 4 might let you do this using email.. whether that helps I have no idea...
    Reset Password of User Account in Windows 10

    It is indeed a weakness that people are left to think a PIN somehow substitutes for the password, when in certain situatioins a password is still needed even when a PIN is in use.
     
    dalchina, Aug 1, 2021
    #4
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Microsoft Account reset password logjam

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