Windows 10: Microsoft account shows two computers instead of one.

I was in my Microsoft account tonight and realized there are two computers plus my laptop listed as devices instead of just one PC and laptop. The one with the same serial number as mine doesn't have the latest Windows update. The other, with a different serial number and build, is current on the update (v. 1903). Where did this come from? Should I remove this device?

:)

 

sign into microsoft account glitch

Hi Micheal,

Welcome to Microsoft Community.

• Is this the only account on the computer?
• Was this account upgraded from previous version of Windows?

It looks like you are using a local account. I suggest you follow these steps:

• Click on search in taskbar and type account.
• Click on Accounts.
• Now, under Your account, click on Sign in with Microsoft account instead.
• Enter your Local account password for confirmation and then follow the screen instruction.
• Enter User name credentials for your the new Microsoft account and click OK.

Hope this helps.

Regards

 

Microsoft Account Sign in instead

Hi Kaleb,



Do you get any error message? If yes, what is the exact error message?

Are you trying to convert the local account to Microsoft Account?



I would suggest you to test the issue by creating a new Microsoft Account and check if it works. To create a new user account, refer to these steps:

• In start menu search type “user” without quotes.
• Click on Add, edit, or remove other users from the list of results.
• Under Other users, click on Add someone else to this PC.
• Follow on screen instructions.

Let us know the results.

 

Cannot sign in using a microsoft account instead after upgrading to windows 10

Hi,

I request you to convert the current Microsoft account to a local account and back to a Microsoft account. While converting back to a Microsoft account give your
new Microsoft login credentials.

Follow the steps below to convert Microsoft account to a local account:

• 
  Press Windows key and type
  settings and select it.
  
• Select Accounts and click on
  sign in with a local account instead, follow on screen instructions.

Follow the steps below to convert local account to a Microsoft account (Provide your new Microsoft login credentials).

• 
  Press Windows key and type
  settings and select it.
  
• Select Accounts and click on
  sign in with a Microsoft account instead, follow on screen instructions.

I suggest you to refer the below article.

When you can't sign in to your Microsoft account

https://support.microsoft.com/en-us/help/12429/microsoft-account-sign-in-cant

Hope it helps. Revert to us with the results, will be glad to assist you.

Thank you.