Windows 10: Microsoft Account Sign In Window Closes Before Prompt

This is on a brand new system and device. When going to Settings > Sign In, the window opens up and closes before fully loading. For this reason, I cannot sign into my Microsoft account. Included are some screenshots for reference:

:)

 

Windows 10 Microsoft account sign in option prompt

Hi Jojo,

Welcome to Microsoft community and thank you for posting your query.

Sorry for the inconvenience caused to you. Let me help you to fix the issue.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1:

• 
  I suggest you to restore the power plans to default and check.
  
• 
  Press Windows key + X and select
  Command Prompt (Admin).
  
• 
  Type the following command in the Command Prompt window and press
  Enter.
  
  powercfg –restoredefaultschemes
  
• 
  Wait for process to complete.
  
• Close the Command prompt window.

Note: Resetting the power plan settings to default will delete all customized power plans.

If the issue still persist, try the below method.

Method 2.

You can also follow the below steps to create a new user account.

• Press the Windows key + R on the keyboard.
• 
  Type netplwiz and press Enter.
  
• 
  Click on Add
  button and click on Sign in without a Microsoft account.
  
• 
  Enter the user name, keep the password blank and follow the onscreen instruction.
  

Hope it helps. Please post in case you have any further issues, we will be glad to help you further.

 

Prompt to Sign-in With Microsoft Account Not Appearing

Hi,

Thank you for posting your query at Microsoft community.

• Use the power button on the sign-in screen to Shift+Restart. This will take you to the recovery boot menu.
  
• Click Troubleshoot, Advanced options, Startup settings. When given the choice of startup options, try booting the PC in
  Safe Mode with Command Prompt. If you can’t get there, skip to the next major step.
  • If you can get to a CMD window, enable the built-in administrator account:
    
    net user administrator /active:yes
    
  • Then restart and sign-in as the Administrator account.
  • Once in the Administrator account, open Regedit
    and go to the following key:
    
    HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities
    
  • Save a backup of the key: Export the StoredIdentities key to a .REG file on the desktop.
    
  • Then continue with step 4 below.
• Use boot media to access the recovery command prompt.
  
  • Start Regedit.
  • Select the HKEY_USERS key.
  • Click File, Load Hive. and go up in the file system to This PC. Then browse to this file and then click Open:
    
    C:\Windows\System32\config\DEFAULT
  • When prompted, name it “def”
  • Select this key:
    
    HKEY_USERS\def\Software\Microsoft\IdentityCRL\StoredIdentities
    
  • Save a backup of the key: Export the StoredIdentities key to a .REG file on the C:\ drive.
    
• Find the subkey under StoredIdentities that matches the name of the Microsoft Account.
  
• Delete the key.
• If you loaded the offline registry hive, go back up in the tree on the left and select “def”. Then click File,
  Unload hive. This option will only be available if “def” is selected.
  
• Restart the PC and test sign-in.
• Once done, you may need to Verify the account in Settings, Accounts in order for it to be fully usable in Windows again.
  
• If you used the built-in Administrator account to resolve the issue, please return it to the default disabled state(net user administrator /active:no) to help keep the customer’s PC secure.
  

Hope the information provided was helpful and do let us know if you need any assistance in the future. We will be glad to help.

Please let us know in the comments if you have additional findings.

 

sign into microsoft account glitch

Hi Micheal,

Welcome to Microsoft Community.

• Is this the only account on the computer?
• Was this account upgraded from previous version of Windows?

It looks like you are using a local account. I suggest you follow these steps:

• Click on search in taskbar and type account.
• Click on Accounts.
• Now, under Your account, click on Sign in with Microsoft account instead.
• Enter your Local account password for confirmation and then follow the screen instruction.
• Enter User name credentials for your the new Microsoft account and click OK.

Hope this helps.

Regards