Windows 10: Microsoft admin account CANNOT locate one of my devices

Discus and support Microsoft admin account CANNOT locate one of my devices in AntiVirus, Firewalls and System Security to solve the problem; I have a desktop and laptop where each have been assigned the same microsoft account as the administrator under 'your info' i.e. [ATTACH] however... Discussion in 'AntiVirus, Firewalls and System Security' started by surfing69, May 3, 2020.

  1. surfing69 Win User

    Microsoft admin account CANNOT locate one of my devices


    I have a desktop and laptop where each have been assigned the same microsoft account as the administrator under 'your info' i.e.


    Microsoft admin account CANNOT locate one of my devices 22c7c7c9-80fd-496e-8142-9eb780ad0947?upload=true.png


    however if i click on manage my microsoft account, i see the following



    Microsoft admin account CANNOT locate one of my devices f977be20-0075-40fb-9da5-22ea8344a02b?upload=true.png


    My desktop is FULLY updated and as i already signed in under an admin account, i dont understand why the location of my Desktop is 'disabled'????


    Is there a reason for this discrepancy???


    thanks

    :)
     
    surfing69, May 3, 2020
    #1
  2. Vesao Win User

    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, May 3, 2020
    #2
  3. Ian Ser Win User
    Locate device

    Hello,

    Are these the steps you're doing when trying to locate your device?

    • Go to
      account.microsoft.com/devices
      . If you're asked to sign in, use the same Microsoft account you used to sign in to the lost device.
    • Choose your device from the list, then select Find my device.
    • You'll see a map with a highlighted location. However, this may not be your device's current location. When a Microsoft device is turned on, we periodically save your device location, so check the
      Last seen at timestamp.
    • In the meantime, we'll automatically start a new search. Wait a bit and the new device location should appear.

    You can also have the option of locking the device to render it useless unless that the person knows your credentials. Here's how:

    • When you find your device on the map, select Lock > Next.
    • Type a lock-screen message for anyone who finds your device to see.
    • Select Lock. Note that anyone who finds your locked device can't sign in unless they are an admin for a Microsoft account already on the device.
    Reset your password
    Once your device is locked, you should reset your password for added security. Select
    Reset password and follow the instructions.

    I'll be waiting for your updates.
     
    Ian Ser, May 3, 2020
    #3
  4. Microsoft admin account CANNOT locate one of my devices

    Locked Out of Admin Account

    Hello Linda,



    Thank you for writing to Microsoft Community Forums.



    1. Are you using a Microsoft account or a local account?
    2. Which version of Windows 10 you are using currently?
    3. Is the other user account an admin account?


    I suggest you to try using the on screen keyboard at the login page and check if you are able to login to the PC.



    1. At the login screen click on the
      ease of access icon at the bottom right hand corner.
    2. Click on the on screen keyboard to open it.
    3. Type the password and try to login.

    If you are using a Microsoft account, I suggest you to refer the article on

    how to reset your Microsoft account password
    .



    However, if you are using a local account, then I suggest you to refer the article on

    reset your Windows 10 local account password
    .



    Note: While performing these steps, there might be a risk of data loss. You may take a backup of the data before performing the steps.



    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, May 3, 2020
    #4
Thema:

Microsoft admin account CANNOT locate one of my devices

Loading...
  1. Microsoft admin account CANNOT locate one of my devices - Similar Threads - Microsoft admin account

  2. Cannot add device to my microsoft account

    in Microsoft Windows 10 Store
    Cannot add device to my microsoft account: I have tried to add my current device to my Microsoft account several times. Each time I sign my Microsoft account out and resign in, it will still not find my device despite me having signed in with my Microsoft account. How can I fix this issue as I cannot download any apps...
  3. Microsoft Account - Device Admin Password Recovery

    in AntiVirus, Firewalls and System Security
    Microsoft Account - Device Admin Password Recovery: I am trying to recover an admin password for a device that is included on my Microsoft account. I have two devices listed and I wanted to know if I can recover the password for one of these devices. Also how is this done. Thanks JimmyAG...
  4. Cannot unlink my Microsoft account from local Admin account

    in Windows 10 Customization
    Cannot unlink my Microsoft account from local Admin account: Hello, I am unable to unlink my personal Microsoft account from the local account on the computer I am using, for some reason the option that would usually be there is just non existent as shown on the picture below. I'm using the latest windows 1909 build as well if anyone...
  5. my account location

    in Windows 10 Customization
    my account location: My location is listed Sudbury Ontario my address is Elliot Lake Ontario P5A2G6 https://answers.microsoft.com/en-us/windows/forum/all/my-account-location/8f243ff0-61c8-4f96-acab-910c64dc6b08
  6. My Microsoft Account for One Drive?

    in Windows Hello & Lockscreen
    My Microsoft Account for One Drive?: I have more than one account. I may have more than two accounts. Can they be found? I don't remember them but I think I know which emails may have been used....
  7. microsoft account and admin account

    in Windows 10 Customization
    microsoft account and admin account: hello, my administrative account is synced with with my microsoft account. but i cannot get logged in though i have tried resetting my password. whwenever i try to log in at the startup windows it says the password is in correct even after i have just reset my password....
  8. Cannot remove devices from Microsoft account

    in User Accounts and Family Safety
    Cannot remove devices from Microsoft account: There is no Remove Device for a laptop I no longer own. It was my son's and I have him on my family account. I removed him from the family account, but that didn't fix it. He's back on my Microsoft family account, but the laptop was wiped so I didn't think it would be...
  9. Lost admin privileges on my account and cannot access built in admin account.

    in Windows 10 Installation and Upgrade
    Lost admin privileges on my account and cannot access built in admin account.: Hello!! I have had this issues for a while now and its really starting to grate on me, I have tried EVERYTHING and nothing works. Basically, I somehow lost admin privileges on my account, every time I try and do something that needs an admin and the box comes up that says...
  10. No Admin Access /Cannot change existing user accounts to admin account

    in User Accounts and Family Safety
    No Admin Access /Cannot change existing user accounts to admin account: Hello All, I'm delighted to have found you and after a long day of trying to help myself i am now requiring your much appreciated assistance please!*cry I'm not a techy person at all and am hoping someone can help*Smile Last week my husband purchased a new hp laptop which...