Windows 10: Microsoft All-in-one media keyboard lag and or disconnect at random

I have recently bought this wireless keyboard to go along with my new HTPC I've built.


I've got all the drivers loaded and I have no outstanding issues with my wired keyboard and mouse. However this wireless keyboard/trackpad combo seems to start lagging or it will simply stop working. The odd issue with this is that if I get up and cross the room to tap one of the wired devices the wireless starts working again without lag or as if it had never stopped. I thought it was a simple issue of power management and I turned off the power management for all USB hubs but that did not stop the issue.


I am running Win10-Home 1803 and I see that the USB 3.1 device is using a Microsoft driver. I've been unable to locate a 3.1 driver from the board maker so I assume that it is all that is available.


Computer specs

Ryzen 3 2200G

Gigabyte A320M-S2H

8gb DDR4

Windows 10 Home 1803

:)

 

Random lag spikes

Hi,

We would like to know more about your lag issue:

• What browser are you using when you experience a lag?
• Does the lag occur in a particular game?

In the meantime, we suggest you run the System Maintenance troubleshooter. Here are the steps:

• Press Windows Key + X.
• Click on Control Panel.
• Select Troubleshooting.
• On the left pane, click on View All.
• Click on System Maintenance to run the troubleshooter.

Looking forward to your response.

 

Keyboard lag at random

Hello,


I request you to try uninstalling and reinstalling the Keyboard Drivers.

Step 1: Uninstall the Keyboard Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Keyboard from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove
  the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and then restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.
  

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer manufacturer’s website and search for the latest Windows 10 drivers available for the Keyboard and then install it by following the instructions given in the website.

If you still have the issue, install the drivers in compatibility mode.

Download the drivers from manufacture's website for Windows 10, if there no drivers available for Windows 10, download the latest driver from the manufacturer’s website and
try installing it in compatibility mode.
Compatibility mode runs the program using settings from a previous version of Windows.

Follow these steps to install the drivers in compatibility mode and check if that helps.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on
  ‘properties’.
• Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select the operating system from the drop down menu and proceed with the installation.
• Once this is done, restart the computer and check if the issue persists.

You may also refer: Make older programs compatible with
this version of Windows (Steps applies to Windows 10)

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.

 

BG processes cause keyboard shortcut lag


Update, as of 12/5/15

After considerable experimentation it appears that the lag will occur when a STORE or (system) SETTINGS app (Calculator, for example) or "store" itself is listed in Task Manager background processes. Kill the process, and the lag vanishes. When the app is actually running, it is listed under APPS, not background processes. Then at random times, often after a sleep cycle or at boot, it will spontaneously appear as a background process - Calculator, Store and possibly others.

Speculated causes of this annoyance are discussed in this article and its embedded links... https://superuser.com/questions/426947/slow-windows-desktop-keyboard-shortcuts/957210#957210 where "Helen" posted a workaround...

Disable SUPERFETCH. Click START, type "services", <enter>, double-click on SUPERFETCH. Stop it. Disable it.

No performance hit has been noted by doing so, and shortcuts launched via keyboard no longer lag. Fingers crossed.