Windows 10: Microsoft apps store doesn't launch

I have a brand new surface go but can't use it.


Microsoft app store doesn't work.

So darn expensive device and not working as expected.


Need some assistance.


Regards,

Alvin

:)

 

setting doesn´t launch, or launches the store instead

setting doesn´t launch, or launches the store instead

Moved from es-ES

 

Unable to launch Microsoft Store and Microsoft store apps.

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

• Are you getting any error message?
  
• Since when are you facing this issue?
  
• Are you aware of any changes made on the computer recently?
  

In the meantime, I suggest you to follow the steps from the article
Fix problems with apps from Microsoft Store to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

Microsoft Store doesn't launch to fix the issues you are facing in launching Store.

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator

 

Microsoft Store app not launching

Hello,



Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Do you get any error code when you try to open the store app?
   
3. Which build version of Windows 10 you are using currently?
   

Refer the article to check
Which Windows operating system am I running?



I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Reset Microsoft store.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type
   wsreset and hit enter.
   

The command will reset the store cache and open the app once the command is complete.



Method 2:



Create a new user account and check. Refer the article to

create a local user or administrator account in Windows 10.



Also, you can refer the article
Microsoft Store doesn't launch.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator