Windows 10: Microsoft Apps Will Not Allow Sign-In

Recently reset my PC for a fresh start. Now any apps connected to Microsoft, including Excel, Edge, Feedback Hub, Mail and even games like Forza Horizon 5 that require sign-in do not allow me to add any accounts. I cannot add an account to Windows. The only response it gives me is "sorry, this was probably our fault" or "please try again later" with no error codes. I am frankly out of ideas, and some of these apps are ones I've been using and still need. Any suggestions would be greatly appreciated.

:)

 

App Store sign-in error, 0xD000000D

Hi Suzanne,

There's a possibility that you are currently signed in on your computer using your local account. For us to sort this out, we suggest that you sign in with your Microsoft account instead. Follow these steps:

• Open Settings > Accounts > Your email and accounts.
• Select Sign in with a Microsoft account instead.
• Follow the on-screen instructions.

Once signed in with your Microsoft account on your computer, try signing into the Windows Store app.

Update us with the result.

Regards.

 

Windows 10 won't allow me to "Sign in with a Microsoft account instead"

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on windows 10.

Before we proceed, I would like you to answer the following question:

• 
  Do you receive any error message when you try to Switch to Microsoft account?
  

I suggest you to follow the methods below:

Method 1

I Suggest you to start the "Microsoft account sign in assistant" service and check if it helps. If its already started then stop it and restart the service.To do so,follow the steps below:

• Type services in the search bar.
• Select Microsoft account sign in assistant service.
• Right click on Microsoft account sign in assistant
  and click stop to stop the service.
• Right click on Microsoft account sign in assistant
  again and click restart to start the service.

Method 2

I suggest you to create a local admin account and then switch to microsoft account and check if it helps:

Please follow the link below:

Create a local user account in Windows 10

Create a local user or administrator account in Windows

Follow the steps below to convert a local account to Microsoft Account:

• Press “Windows + I” keys to open Settings.
• Select Accounts.
• Tap or click Switch to a Microsoft account and follow the on screen instructions.

Please get back to us with updated status, we will be happy to assist you.

 

Pre-installed Office apps on Lumia 950xl do not allow editing

The following steps worked for me (don't ask me how or why ):

• Click any office app on windows phone.
• In the screen, it shows New, Browse & recent files. It also shows my name/account at the top-right.
• Clicking on you name/account at top-right shows 2 accounts associated with this application.
  • Personal Account
  • Official Account
• Clicking on any of these accounts, only gives an option to sign-out.
• Since Microsoft Support technical team suggested that I reset my device. I did not want to reinstall all the apps, take backups & then reconfigure all of these again after the reset, unless it was the only option left.
• With no better option, I clicked sign-out on both the accounts listed in step 4 above. I then signed in with my official account. I was able to create new Office documents now.
• I logged-in to my other personal account also now. My office app still worked & allows me to access onedrive associated with both my personal & business accounts.

I was facing the same issues & even had multiple calls with Microsoft Support & waiting for a resolution.

Going through the above thread, I realized that multiple Microsoft accounts (personal & office) are associated with these apps. When I signed out of both these accounts from within the app & signed back in, I was able to edit using the office apps.

Hope this helps!