Windows 10: Microsoft arc mouse scroll not working

I have had this mouse for over 2 years and have been inconvenienced by the scroll not working periodically. I have to flatten the mouse then open and it starts working. I have tried on my surface and desktop. Work surface computer and MAC computers and same problem. This is the non-Bluetooth version, sorry if I am using incorrect name. This has to be a mechanical defect. Best Buy where i bought it said to late to return. Are you doing anything customer service wise to correct this issue? I bought the Bluetooth version and have NO problems.



[ Moved from: Surface / Accessories / Mice and touchpad ]

:)

 

Arc Touch Mouse Not Scrolling

Hello Norman,

The Scroll inactive windows when I hover over them option might have been turned off that is why you cannot use the scroll pads. Kindly check if that option is turned off. You may follow these steps:

• Go to Settings, then select Mouse.
• Check if the Scroll inactive windows when I hover over them is turned off. If so, turn that option on.
  

If the issue persists, kindly uninstall the Arc Touch Mouse driver for the , then reinstall it.

Your response will be highly appreciated.

 

Arc Mouse Scrolling

How do I reverse the scrolling direction on my Microsoft Arc mouse? When I push forward I want it to scroll up.

 

Microsoft Surface Arc Mouse

Hi William,

Failure to use the wireless mouse after the recent update can be due to an outdated driver. As an initial step to ensure that your devices are configured properly, we suggest that you download and install the appropriate driver for your Arc Mouse. To do
this, click this
link, select the edition of your Windows device under the Software & Drivers list, and then click the link to start the download.

We'll appreciate if you can send us an update.