Windows 10: Microsoft arc Touch Mouse Model 1428 not pairing after update

Dear Sir,


I am using Microsoft Arc touch mouse Model 1428 with wireless transmitter

after my windows 10 update its not paring with my mouse


steps


1) checked my mouse battery blinking with green refer attachment

2) checked keyboard Microsoft centre it is detecting refer attachment





when i use my mouse its not working what could be the reason and what is the solution to fix it


Regards

Raj

:)

 

Microsoft RVF-00052 Arc Touch Mouse

Hi Logan,

To better assist you, please clarify the following:

• Did you make any changes prior to this issue?
• Have you tried using the mouse on a different computer?

Meanwhile, to troubleshoot Microsoft Arc Touch Mouse, we suggest performing the steps provided on this
link. Keep us posted with the result.

Regards.

 

Arc Touch Bluetooth Mouse pairing

Hi Aarisca,

To know more information about connecting or pairing your Arc Touch Bluetooth Mouse to your Windows 10, you can download the
Product Guide and Quick Start Guide in this
article.

In case you experience issues when pairing, don't hesitate to let us know the error messages or codes.

Feel free to update us with the results.

 

Arc Touch Mouse | Surface Edition can't Pair

1. Was there any changes made in software or hardware? No changes. As stated it started after I tried to pair it to a new PC/Laptop and the pairing indicator light never comes on the ARC mouse when I hold the pairing button down.
   
2. Are you trying for the first time to connect or was it working before?
   No it's not the first time. Both worked on the previous laptop. They only stopped working after I tried to pair them to a new one.
   

Thanks for the suggestions but those are the normal steps I already took and unfortunately none worked. Because the pair light doesn't come on either I think it's a glitch with the mice memory that happened when pairing to a new device or other bluetooth
devices. The same thing happened for both mice.