Windows 10: Microsoft Bluetooth 3600 mouse won't reconnect

Got this mouse, paired it, and it worked fine for a while, but then it started not responding when left idle for a while, and the only way to get it to work again was to remove the device and re-pair it. I did this about 3 times while looking for a solution, but then it wouldn't reconnect. It was discoverable and I could select it and begin to pair, but it would always fail.

:)

 

Microsoft bluetooth mouse 3600 suddenly undetected


I'm using a Microsoft mouse 3600 on Windows 10, all worked fine until suddenly the mouse stopped working, it disappeared from the Bluetooth detection and can't be found anymore. I need to say Windows performed an update yesterday but it still worked fine after the update. I've tried replacing batteries, updating Bluetooth driver, went one step before the updates and nothing. I obviously tried troubleshooting about anything.The mouse does work on other laptops.

Any ideas? thanks

 

Microsoft Bluetooth mouse fails to reconnect on windows 10

Probably there are different errors out there.

I have problems to reconnect a Bluetooth mouse after my computer comes back from a sleep.

I have windows-7 Enterprise, Service Pack 1, 64 bit

Intel(R) Wireless Bluetooth(R), driver version 17.1.1407.474 (latest version, dixit windows)

Power Management disabled (“Allow the computer to turn off this device to save power” is unchecked).

I have two Bluetooth mice

• 
  A Microsoft Sculpt Touch Mouse. This mouse works fine. No connection or reconnection problems, working since years.
  
• As I do not like the Touch path of the Sculpt Touch Mouse, I recently bought a Microsoft BluetoothMouse 3600. This mouse normally works fine; I am also not losing connection after a few minutes of inactivity (I had this problem years ago with a - now retired
  - Microsoft Bluetooth mouse 5000, hence Power Management is disabled).

However, the annoying problem is that my BluetoothMouse 3600 does not reconnect after my computer comes back from a sleep. Neither automatically, nor does it come back if I push the button on the mouse (whether on/off, or 3 seconds for reconnecting). I can
only reconnect my mouse by initiating a pair sequence using the “Add a device” from the “Show Bluetooth Devices” window and going through the whole process of adding a new device.

No problem to reconnect after switching mouse off and on, while the computer is awake.

Also the Microsoft Sculpt Touch Mouse reconnects without even ‘blinking’.



Any suggestions?

Thanks Michael

 

Microsoft Bluetooth Mouse 3600 isn't working.

Hi Bartosz,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing Bluetooth mouse on Windows 10, we will help you with this issue.

Do let us know if you have tried the below:

• Have you turned on the mouse while connecting via Bluetooth?
• Were you able to connect any other devices via Bluetooth to your laptop?
• What is the complete error message of this issue?

Step 1: I suggest you to download the driver for the mouse from the below link, try to install and check if it helps.

Software download for Mouse 3600

Choose the appropriate operating system and try to install the software.

Step 2: I suggest you to refer to the below post replied by
Rajith R on August 29, 2015 and check if it helps.

My Bluetooth device is enabled and
shows as “Paired”, but isn’t working

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.