Windows 10: Microsoft BTLE Keyboard and Mouse freezes when not plugged in

Discus and support Microsoft BTLE Keyboard and Mouse freezes when not plugged in in Windows 10 Drivers and Hardware to solve the problem; Hello, I am using Microsoft Modern Fingerprint ID keyboard and Microsoft Surface Precision mouse. Both devices keep on freezing on Bluetooth, but... Discussion in 'Windows 10 Drivers and Hardware' started by AntanasBal, Jul 3, 2020.

  1. ANTANASBAL
    AntanasBal Win User

    Microsoft BTLE Keyboard and Mouse freezes when not plugged in


    Hello,


    I am using Microsoft Modern Fingerprint ID keyboard and Microsoft Surface Precision mouse. Both devices keep on freezing on Bluetooth, but plugging in the cable to either one of them fixes the problem for the next 5min. I already tried to remove Bluetooth drivers multiple times as well as removing both devices and pairing them again. I am running the latest Windows 10 build 19041, but I had this problem for the last year. I am using Gigabyte B450m Aorus motherboard and Gigabyte 1733 Wb1733D-i Wifi/Bluetooth 5.0 PCI adapter. It is internally USB plugged in as well.


    I am running out of options and would really like to get rid of these super annoying issues. Maybe someone had similar problems? I am in need of help.


    Thanks!

    :)
     
    AntanasBal, Jul 3, 2020
    #1
  2. BOOMS
    Booms Win User

    Microsoft 5050 Wireless Keyboard & Mouse Not Detected

    Hi,
    I have a new Microsoft Mouse & Keyboard 2000 now.
    Tried what you suggested with an old keyboard, connected the new one and it's a bit better.
    I stll get an error saying the 'MKCHelper.exe' file is missing.
    I still can't uninstall/reinstall Microsoft Mouse & Keyboard Centre, as it says it is on the PC, but is not listed in the list of software to uninstall.
    When I slow the wheel scroll speed down, it works fine, but when I restart the PC I have to do it again, as it speeds up so much I can't control it.
     
    Booms, Jul 3, 2020
    #2
  3. KRISTINE SOM
    Kristine Som Win User
    Computer and mouse freeze

    Hi

    There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

    • Were there recent changes made before the issue occurred?
    • What are the steps that you've done so far to know where the issue is coming from?

    Meanwhile, we suggest that you refer to this article:
    Mouse, touchpad, and keyboard problems in Windows     for us to check all setting needed to help us in resolving your issue.

    Let us know about the update.
     
    Kristine Som, Jul 3, 2020
    #3
  4. KJM
    KJM Win User

    Microsoft BTLE Keyboard and Mouse freezes when not plugged in

    Recommend a keyboard/mouse?

    Right now I'm looking to get the Logitech MX3200, but was looking at Microsoft Ergonomics Keyboard 4000. But Could not really find a wireless mouse that stood out. I can do with a wired keyboard, but any suggestions on a good wireless mouse?

    What would you guys recommend? MX3200 or Microsoft 4000 + whatever wireless mouse
     
    KJM, Jul 3, 2020
    #4
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Microsoft BTLE Keyboard and Mouse freezes when not plugged in

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