Windows 10: microsoft cam not working

hi there.

so I've tried using my Microsoft store camera app multiple times but I'm having a little trouble. it comes up with; "we can't find your camera. check to make sure that its connected and installed properly, that it isn't being blocked by anti-virus software, and that your camera drivers are up to date"

I clicked the 'learn how' option and followed all the instructions but couldn't figure out how to get my cam back

please help

:)

 

life cam hd3000

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I will definitely assist you, as per your query.

Let’s try to update the cam driver manually and check if it helps. Follow the below step:

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Expand “Imaging Device”.
  
• 
  Right click on the Cam device and select
  update.
  
• 
  Once update is done, restart the computer.
  

If the issue still persist try the below method provided.

Method 2.

I would recommend you to go to the below provided link and download the latest updated cam driver and installed it in compatibility mode and let us know the status. Follow the below steps:

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

If the issue still persist, I would suggest you to wait for some time until Microsoft does not
release the Microsoft life cam HD3000 driver.

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

 

Web cam on Skype

Hi Martha,

Thank you for posting in Microsoft Community.

Have you updated the drivers for the web cam?

Does this issue occur only on Skype?

I suggest you to install the attest drivers from the manufacturer website and check if it helps.

To install the driver updates follow the below steps.

• 
  Open run command window( Windows key + R) and type devmgmt.msc
  
• 
  Right click on driver and select update driver software.
  
• 
  If the driver updates are not available install it from manufacture website.
  

Please reply to us with the status of the issue.

Thanks.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John