Windows 10: Microsoft.com Family Screen time does not save

Discus and support Microsoft.com Family Screen time does not save in User Accounts and Family Safety to solve the problem; I go to Microsoft / family and click my child's name. Then I choose screen time/device limits select “on”. I enter limits for hours and times of day.... Discussion in 'User Accounts and Family Safety' started by MamaDTS, May 21, 2020 at 4:37 PM.

  1. MamaDTS Win User

    Microsoft.com Family Screen time does not save


    I go to Microsoft / family and click my child's name. Then I choose screen time/device limits select “on”. I enter limits for hours and times of day. Then I choose app and game limits select “on”. I sign out. Then I sign back in to check to see if the settings have saved. They do. But the next day the settings are all back to their defaults unlimited. How do I make the settings save properly?

    :)
     
  2. Junaid_A Win User

    Microsoft Family Screen Time

    Hi Laurel,

    Thank you for writing to Microsoft Community forum.

    This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

    • Open
      File Explorer
      and navigate to the following location:
    • C:\ProgramData\Microsoft\Windows\Parental Controls


      Note:
      The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
    • Delete the contents in the
      \\settings
      directory of the Parental Controls folder.
    • Reboot the machine to see if the issue persists.

    If the issue persists, you may want to remove the child account from Microsoft family and add it again.

    • To know how to remove an account from Microsoft Family, refer:

      Remove members from your family group
    • To know how to add an account to Microsoft Family, refer:

      Add members to your family group

    Regards,
     
  3. Microsoft Family Screen time is BROKEN

    Hello,



    Thank you for writing to Microsoft Community Forums.



    1. Were you able to perform this task previously?

    2. Are you aware of any changes made on your PC, prior to this issue?





    As I understand your concern related to Microsoft Family screen time limits, let us try few troubleshooting methods to fix this issue and check if that helps:

    Method 1: Fix screen time limits not working. Refer the following article on
    Fix screen time limits not working
    for steps to troubleshoot issue with screen limits.

    Method 2: If the issue persists, I suggest you to remove and re-add the child account back to the family account. Refer the article on
    Remove members from your family group
    for steps to remove the child account from the family account. You can refer the following article on

    Add members to your family group for steps to add the child account back to your family account.



    Hope it helps,

    Sandeep Kumar M

    Microsoft Community – Moderator
     
  4. Anonimiss Win User

    Microsoft.com Family Screen time does not save

    Family Screen time is not working!

    I had this exact problem and these are the steps I took to get the issue resolved:

    • Navigate to family safety settings and remove the child from the family having issues.
    • Login to the childs account and launch Settings (windows key + i)
    • Click the Accounts icon and select Sign in with local account instead
    • Follow the steps to change to a local account. When completed, Login back to your account (admin account)
    • Go back to the family safety settings and add your child back to the family group.
    • Access your childs email address to accept the family invitation
    • Verify the child now shows properly in the family settings and that the screen times are still correct.
    • Login to the childs account and launch Settings (windows key + i)
    • Click the Accounts icon and select Sign in with microsoft account instead
    • Your family settings should now take affect.

    I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.
     
Thema:

Microsoft.com Family Screen time does not save

Loading...
  1. Microsoft.com Family Screen time does not save - Similar Threads - Microsoft com Family

  2. Microsoft Family Screen Time Scheduling needs improvement.

    in Windows 10 Software and Apps
    Microsoft Family Screen Time Scheduling needs improvement.: I think user interface needs some improvement. Functions below menu items or buttons will make it very easy to use. I draw them in red boxes. Scheduling is very time consuming and we loose all the work we make. Some presets could be very good for parents. Like Winter and...
  3. family screen time

    in User Accounts and Family Safety
    family screen time: so I am a child and I want to sign out of family Microsoft family Microsoft can you please fix this allow children to leave family please I will do anything because it keeps glitching instead of giving me an hour it gives me 30 minutes please reset my screen time thank you...
  4. Family Screen time

    in User Accounts and Family Safety
    Family Screen time: Windows 10. All up to date. I have 3 children who I have set up screen time limits for - 30minutes on weekdays and 1 hour on weekends. However in the weekly reports they have been on for 2, 3 or even more hours per day. Some days it works and they receive 15 minute, 2...
  5. family screen time not working

    in User Accounts and Family Safety
    family screen time not working: hi, my windows 10 has family screen time on but my mom accidentally removed me from the family and im an administrator on my pc. when the family screen time pops up, when i press send a request it tells me something went wrong and when i press my parent is here, it tells me...
  6. screen time limits in microsoft family

    in User Accounts and Family Safety
    screen time limits in microsoft family: i am having a terrible time trying to set up screen time limits for my child in windows and his xbox one. i've signed in and out of my account and the child's account a dozen times, sending the email invite to join the family and otherwise following the instructions....
  7. Microsoft Family Screen time is BROKEN

    in User Accounts and Family Safety
    Microsoft Family Screen time is BROKEN: So, my computer shuts off. I send a request to my dad for more screen time. He says that he opened the email and changed my time, right? But then I turn the computer back on, and it says i have no more screen time. HELP I don't know what is wrong. Nothing is changing. And...
  8. Microsoft Family Screen Time

    in User Accounts and Family Safety
    Microsoft Family Screen Time: My child keeps getting time restriction messages on their computer. I have removed all restrictions and it will not update. This is very frustrating. Is there a solution? The "Device Limits" are completely off. There aren't any "Content Restrictions" set. I use Netnanny for...
  9. Family screen time

    in User Accounts and Family Safety
    Family screen time: Hello I have recently got a desk to for my child and applied a set screen time. He has told me he can't use his computer at all even after removing the screen time. I can not get into the computer to add myself or even reboot the computer. I am shut out....
  10. Family Safety Screen Time

    in User Accounts and Family Safety
    Family Safety Screen Time: I upgraded from Windows 8 to Windows 10. I created new Microsoft accounts for my kids and added those accounts to the child accounts in Windows 10. The problem is that the Family Safety screen time that was configured on the Microsoft website are not being enforced on the...