Windows 10: Microsoft Designer Keyboard - Paired but not Connected

I bought a Microsoft Designer keyboard and mouse about a month ago.


I have been consistently facing a problem where out of a sudden the keyboard and/or mouse is not functioning. When I open the bluetooth page, the one which is functioning will show “connected”, while the one not functioning will show “paired”. Can someone explain to me why this occur?


I tried changing the batteries for the keyboard which is not functioning and re-pairing and apparently it managed to be connected and function again. But for me, I don’t think it makes sense as I just changed the batteries 2 weeks ago.


By the way, there were 4 Duracell batteries in the box when I purchased the keyboard. One of the batteries in my keyboard leaked which somehow “melted” the surface of my keyboard. I am not sure if the keyboard not functioning error is related to the above issue.


In addition, when I turn on my computer, there is always a message showing “keyboard error”, but when I tried using it, it is functioning. How to solve this issue?

:)

 

Microsoft designer desktop keyboard/mouse connectivity issue

I have a Lenovo desktop PC (Corei7/16GB) - came with Windows 8 and I have recently done a fresh install of Windows 10. I recently bought a Microsoft designer desktop Bluetooth keyboard/mouse. Its a beautifully designed keyboard/mouse kid and looks great
into the bargain. Overall, its looks like a premium device at a premium price (and happy to pay that price)

The problem comes with Bluetooth. I have two Bluetooth radios - an AZUS and a Belkin - both v4.0 devices and I've tried both radios (obviously not simultaneously) to eliminate the Bluetooth radio as the source of the problem. I install a Bluetooth radio,
it installs correctly with no errors and I bower up the designer keyboard and mouse, go to Bluetooth in settings and both devices show up as ready to pair. I pair both devices and the status on both devices changes to connected - so far so good!

As long as I am using the devices, everything is good - both work. When I leave the pc for an extended period, they both disconnect. If go back to the Bluetooth settings, the status on both devices show up as paired (not connected), If I hit the on/Bluetooth
button on the bottom of the mouse, it re-connects. However, nothing I do with the keyboard will force it to re-connect other than removing the device and re-pairing the device again (extremely frustrating!). If I do a restart, the mouse and keyboard go back
to being paired, but not connected.

So I have to keep an old wired keyboard around to login :-(

I'm running Windows enterprise, latest build and fully up to date in terms of drives and patches. I have read all of the extensive posts on various websites and have tried a lot of the suggestions, but nothing works. Logic suggests that its related to power
management somehow, but, neither of my Bluetooth radios have a power management tab in device manager.

Any suggestions or where do I go next

Gerry

 

Unable to connect Microsoft Designer Bluetooth Desktop keyboard and mouse.

Original title: Designer Bluetooth Desktop

Hello,

I have Windows 10 Home, 32 bit and a Microsoft Designer Bluetooth Desktop keyboard and mouse. I'm unable to connect via Bluetooth. When pairing is active on the devices, Bluetooth is just "turning around" and no pairing or connection... Thanks to give some
ideas

Regards, Peter

 

Unable to connect Microsoft Designer Bluetooth Desktop keyboard and mouse.

I have the same issue. The Bluetooth Desktop was purchased last week. I have a Samsung NP530U3B notebook PC with Windows 10 Pro clean installed. The Bluetooth wizard just cannot detect the product in pairing mode. I have tried the same procedures suggested
in this thread without any solution.

The interesting part is that if I plug a standalone Bluetooth adaptor made by IOGEAR (GBU521) into the Samsung's USB port loaded with a different device driver, then the Designer Desktop can be paired without problem. Also, the same product can be paired
with my Macbook Pro without any problem.

So my question is that is this a problem due to the original bluetooth driver from Windows 10?

If this cannot be fixed quickly, there will be many Microsoft product returns.

Thanks.