Windows 10: Microsoft documents not opening in file folders

Discus and support Microsoft documents not opening in file folders in Microsoft Windows 10 Store to solve the problem; I currently have Windows 10 and I am having an issue with Microsoft documents not opening once I put them in a file folder. The documents open fine... Discussion in 'Microsoft Windows 10 Store' started by AmySmith_403, May 17, 2019.

  1. Microsoft documents not opening in file folders


    I currently have Windows 10 and I am having an issue with Microsoft documents not opening once I put them in a file folder. The documents open fine when just saved on my desktop, but as soon as I put them in a file folder, they will not open. I receive the message "not responding", and I have to close out of the folder. Any suggestions on what I can do to get these files to open? It is both Word and PowerPoint files. Thank you.

    :)
     
    AmySmith_403, May 17, 2019
    #1

  2. Downloads folder is the Documents folder

    Hi Chris,

    Thank you for posting your query on Microsoft Community.

    I suggest you to Restore to Default the folders and document settings and see if it helps.

    Step 1:

    Please follow below steps and check if it helps.

    • Go to Download folder.
    • Right click on the Download Folder and go to Properties.
    • In Properties go to Location tab.
    • In location Tab Click on Restore Default.


    Step 2:

    Please follow below steps and check if it helps.

    • Go to Documents folder.
    • Right click on the Document folder and go to Properties.
    • In Properties go to Location tab.
    • In location Tab Click on Restore Default.
    After performing above steps change the settings as you required and check if it helps.

    Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

    Thank you.
     
    Prabhavathi Patil, May 17, 2019
    #2
  3. marinro Win User
    Folder Freeze when trying to click on a Word Document. HELP

    Hi there,

    I came across a very weird bug/issue.

    Use Case

    Step 1: Create a word document on Desktop and name it TestFreeze

    Step 2: Test that you can open the word document and write something like 'Testing freeze folder' ->save it

    Step 3: Create a folder on Desktop and name it FreezeMe

    Step 4: Copy 'TestFreeze' document in the 'FreezeMe' folder

    Step 5: Open the 'FreezeMe' folder and select/click 'TestFreeze' document

    Result: Folder Not Responding

    Additional Information

    I have run some tests and it does not matter:

    • if it is a new or old Microsoft word file
    • if the document has content in it or not
    • if it has a long/short name or special characters
    • it does not matter the folder or the name of the folder in which you put the file in
    I also tried with an excel file and seems that I do not experience the same issue.

    Microsoft version: 16.0.9330.2073

    Windows version: 10.0.17134 Build 17134 with all updates up to date

    If there is anything else I can provide to help sort this out, please do let me know.

    Opened to any suggestions on how to fix this, as it is very frustrating.

    Thanks
     
    marinro, May 17, 2019
    #3
  4. Micah Bat Win User

    Microsoft documents not opening in file folders

    Documents/Pictures folders under 'This PC' refer to onedrive - not the local folders

    Since the only folder that has incorrect file path is the Documents folder under This PC, we would suggest you do the same steps provided above. However, do it in your Documents folder under This PC. To do so, kindly follow the steps below:

    • Open File Explorer
    • Click This PC
    • Right-click on Documents
    • Click Properties
    • Click Location
    • Click Restore Default
    • Click Apply
    • Click OK
    Also, we would like to inform you that "winhelponline.com" is not associated with Microsoft.

    Let us know how it goes.
     
    Micah Bat, May 17, 2019
    #4
Thema:

Microsoft documents not opening in file folders

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