Windows 10: Microsoft Edge screen goes black when scrolling

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Microsoft Edge is one of the best web browsers ever developed by the company. A lot of people have switched to Microsoft Edge as their primary web browser today. The application comes with security enhancements that assure users of a safe browsing experience. In recent days, some Microsoft Edge users have noticed that the screen […]

This article Microsoft Edge screen goes black when scrolling first appeared on TheWindowsClub.com.

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screen goes black when I scroll with two fingers

Hi,

Thank you for writing to Microsoft Community Forums.

I appreciate your efforts to work on this issue.

To narrow down the cause and to have a better clarity on the issue, please reply with the following details:

• Do you see any error message when the screen goes black?
  
• Which drivers did you update?
  
• Which update was installed on the computer?
  
• What is the make and model of the computer?
  
• Which build version of Windows is installed on the computer?
  

To check the build version of Windows, please navigate to Settings >> System >> About.

However, I suggest you to refer the troubleshooting steps from the section
I see a black or blank screen after signing in to Windows 10 from the article

Troubleshoot black screen or blank screen errors.

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator

 

Screen goes black

Hi Kris,

It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages when it turns black?
• Have you tried checking if the sleep mode is turned on/off?
• What troubleshooting steps have you done so far?

Meanwhile, we recommend that you perform the steps in this
article to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

Let us know if you need further assistance.

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.