Windows 10: Microsoft extends Graphics Driver evaluations (to improve driver quality)

Graphics drivers are a common cause for crashes and other issues on Windows systems. Microsoft uses a system that evaluates graphics drivers, e.g. by measuring crashes and hangs in games, to determine whether the driver should be rejected or pulled.

Microsoft uses the data to determine whether a system should be offered a new feature update version of Windows 10, among other things. The issues list of the recently released Windows 10 version 2004 version of Windows 10 has two driver related issues, one of which blocks the update from being offered on the device.



Microsoft's Windows graphics team has developed three new measures that will be integrated in the evaluation of graphics drivers from June 29, 2020 on. Two of the measures look at crashes in hangs in applications, and the third one at rollbacks of drivers,

The first one analyses the number of user mode crashes in the new Chromium-based Microsoft Edge web browser. It measures how often Microsoft Edge crashes because of the graphics driver and puts this in relation to all devices with that particular driver.

Microsoft looks at seven day periods and a minimum population of 30,000 hours of Microsoft Edge Chromium runtime. The calculation is: Crashes in Edge Chromium Normalized by Usage=Total Edge Chromium Crashes / Runtime in Years. The driver fails the test if that result exceeds 1.

The second measure uses a similar method as the first but instead of looking at Microsoft Edge crashes, it is looking at crashes in communication and collaboration applications.

Microsoft uses the following applications for the measure:

• MICROSOFT.SKYPEAPP
• DISCORD.EXE
• SKYPE.EXE
• TEAMVIEWER.EXE
• LYNC.EXE
• WECHAT.EXE
• QQ.EXE
• SLACK.EXE
• KAKAOTALK.EXE
• ZOOM.EXE
• ZOOM
• WHATSAPP.EXE
• LINE.EXE
• YOUCAMSERVICE.EXE
• TELEGRAM.EXE
• VIBER.EXE
• MICROSOFT.SKYPEROOMSYSTEM

Minimum population is set to 10,000 hours of Communication and Collaboration Application runtime and the period is set to seven days again. The final calculation is Crashes in Communication and Collaboration Applications normalized by usage in years=Total Crashes in Communication and Collaboration Applications / Runtime in Years. The driver fails the test if the result exceeds 1.

The third and final measure analyzes driver rollbacks or re-installation in the first two days of installation. The minimum population is set to 5,000 devices and a seven day period. The driver fails the test if there are more than 10 rollbacks per 10,000 devices with the driver.

Closing Words


Microsoft started to work on improving drivers on the company's Windows operating system in recent time and the new graphics drivers measures extend that further (it claimed in 2018 that graphics driver quality was better than ever). The company introduced an option for its hardware partners recently that allows them to request Windows Update blocks for certain drivers.

Now You: How is your recent experience with drivers on Windows?

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Intel HD Graphics Driver

Hi Jim,

Thank you for posting in Microsoft Community.

This issue might have caused due to the outdated drivers of the Graphics display card.

Let's try the below steps and check if it helps to resolve the issue.

I would also suggest you to update graphics drivers.

• 
  Press Windows key + X and select
  Device Manager.
  
  
  
• 
  Search for Display Adapters and expand it.
  
• 
  Right click on the graphics driver
  and select Update driver software.
  

Refer:
How to update the graphics card drivers

If that doesn't help uninstall and reinstall latest graphic driver from manufacturer's website.

Keep us informed if the issue is resolved. We are glad to help you further.

 

Intel Graphic Driver Update

Hello,



Thank you for posting your query in Microsoft Community.



We do understand your concern and we will be happy to help you regarding this.

Please answer the below questions:

• What exactly happens when you launch the game?
• Do you get any error message?

I request you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Right click on Start menu.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.



I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.

 

Graphics Driver failing/reinstalling (Intel (R) HD Graphics Ver. 8.15.10.2900

Hi,

Thank you for posting in Microsoft Community.

I understand your concern and frustration you have been through. I will be glad to assist you.

1. What is the make and model of your computer?

I suggest you to install any pending updates on the pc to check if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

I suggest you to follow the Methods below and check if that helps.

Uninstall and Reinstall the Graphics Card Drivers.

Steps to uninstall the Graphics Card Drivers.

1. Press “Windows Logo” + “X” keys on the keyboard.

2. Click on “Device Manager” from that list.

3. Search for the Graphics Card from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
from the computer.

4. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Refer the link below to download drivers for Intel.

Drivers & Software

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.