Windows 10: microsoft family 2 child accounts - one device

i have 2 child accounts set up on my laptop with time limits set for both accounts - different times set for both.

one account works and restrictions apply, the other account has access all the time the child logs in.

do the accounts have to be on 2 different machines/devices for time limits to work ?

:)

 

Problems adding a child on the family account

Hello,

We're here to help.

You might be facing this issue due to the account is not configured properly.
Kindly refer to the steps below on how to reconfigure your
Family Safety feature for your Windows 10 device.

To remove a child

• From a web browser, go to
  http://account.microsoft.com/family and sign in with the Microsoft account of an adult in the family.
• To remove a child, choose Remove at the top of the section labeled
  Select a child to view or edit their settings.
• Select the person you want to remove from the family.
• Select the Remove button that appears when you've chosen the person to remove.

To add a child to your family

• Sign in at
  account.microsoft.com/family.
• If this is your first time setting up a family, select Add a child.
  
  If you've already added child accounts to your family, go to Select a child to view or edit their settings and then select
  Add.
• Enter your child's email address and select Send invite. If your child doesn't have an email address, select
  Create a new email address for your child and follow the instructions on the screen.
  

Your child will need to accept the invite from their email.

Do note, you need to accept the email invitation from a device with the Child account currently logged in.

Let us know how it goes and we will be glad to assist you further.

 

Child's account history not showing up in Microsoft Family Safety

Just to confirm, have you tried using a different browser and check if the issue persists? Since doing the steps provided on the link didn't help you resolve your concern, we would suggest you to recreate your son's account on the Alienware computer. To
do so, kindly follow the steps below:

• Go to Settings.
• Click Accounts.
• Click Family and other
  users.
• Click Sign in with
  a local account instead (to convert her account to a local account).
• After doing so, delete the local account. To delete a local account, kindly follow the steps below:
  • Go to Settings.
  • Click Accounts.
  • Click Family and other
    users.
  • Click the local account and then, click Remove.
  • A new window will open, click Delete account and data.
• After deleting the local account, re-link the Microsoft account of your son as a user, then add it to your family.
  

For more information on how to add a child account to your family, kindly click
this link.

Let us know how it goes.

 

Microsoft Family Child Account - Able to Access Blocked Accounts

Hi Randy,

The issue that you’ve encountered regarding the restrictions that you’ve set on your child’s account under
Microsoft Family may be caused by some configuration on the feature. To sort out your concern, we suggest that you remove and re-add your child’s account to the
Microsoft family. This process will re-establish a good configuration on the account. To remove a Family member, you may follow the steps provided in this article on how to
remove members from your Microsoft family.
Once you’re on the page, you may proceed with the steps under the Online section, and then complete the process. After completing the steps, you may go to this article on how to
set up your family, and then complete the given steps. After completing the process,
you may set the restrictions to your child’s account by following the steps given in this article on how to
set restrictions for your child
on Windows 10 and Xbox One.

Keep us updated about your concern for additional assistance.