Windows 10: Microsoft Family 360 add user, email not received after multiple tries.

I have added and removed a user 3 times and still no email invite was received to make an account.

:)

 

Microsoft Account Invitation Email Not Received so Account Still Pending.

Hi Aldo,



Thank you for posting your query in Microsoft Community.



Can you share few information regarding the issue?

Does both the members log in using their emails?

Are you referring to the invitation to join in Family Safety?

Are you trying to invite the users in family safety, if yes then you need to remove the users who are not receiving the invitation and then re-create the users in the family safety online page.

Go to https://account.microsoft.com/family#/

• 
  Check the user which says invitation has been sent.
  
• 
  Click on remove link.
  
• 
  Select the user with the invitation has been sent message.
  
• 
  Click the add link where you enter the users email address.
  

I suggest you to follow this steps if you are talking about email invitation about family safety.



Hope it helps.

 

Wrong "adult" email address used in family setup

Hi,

Try the steps below.

• Sign into http://familysafety.microsoft.com with that Microsoft account.
  
• Click the Manage my family link at the bottom of the summary page.
• Select the affected user under Family Members and click
  Remove family member at the top left of the screen.
• At this point you should be able to add that family member to the correct (new) family.

If the issue persist, I suggest you to create a new email address for your son and add to the family account and check.

Hope this helps. Keep posting in Microsoft Community for any further queries that you face. We are happy to help!

 

Invitation to join family not received

I am not sure why your steps worked for you, but glad they did. Gmail is completely different from any Microsoft logon so whether and when you logged onto gmail ((step 3) you said don't logon until you logon to the PC) is irrelevant. Glad it worked though!

Mine was still not working. I used a live.co.uk account for them and they can logon to my Windows 10 PC fine, but they never received an email. So I :

* switched back to my account

* went to Account Settings

* chose "Family & other users"

* chose "manage family settings online"

* clicked "remove"

* removed the kids (they were both listed)

Then:

* went back to "Account settings"

* clicked on "work access" and then "account settings again" (just to update it basically)

* added the users AGAIN from there.

When I logged on as each user, they then received their email and I could accept the invite, and they are no longer "pending" in Account settings.