Windows 10: Microsoft Family account hacked?

Hi,a "child" named "Claeriouss" has been added to our microsoft family account.I have never added this "child" to the account and i also cant remove it.Please clean this up.KRChristian Hatz

:)

 

Microsoft Account Family Settings: There is an account in my family I didn't create

Hi Andie,

Thank you for posting your response.

We appreciate the time and effort that you have invested in to fix the issue.

As per the above information, I suggest that you refer to the steps below and check if you are bale to remove the unknown account.

• Sign in at account.microsoft.com/family with your Microsoft account on any PC or device
• Click/tap on Remove under Adults in
  Your family
• Click/tap on the adult account you want to remove, and click/tap on Remove
• You (adult) and all other adults in family will now get an email confirming the adult has been removed from the family
  

Hope this helps

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,