Windows 10: Microsoft Family Account Password issue

Hello. I recently setup an old laptop of mine for an 8 year old to use. I made him an account with the Microsoft Family thing connected to my personal account so I could manage screen time, content etc. The laptop is running latest version of Win10 Pro. It is asking with a constant pop up for his password details to be entered something i'm guessing he's clicked wrong somewhere. The issue is I can't remember what I set the password to be. I remember the PIN but not the password. I have tried doing the reset password steps and have recieved this email twice after attempting to reset the password.


We recently received a request to recover your Microsoft account lo*****@outlook.com. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.

I have entered all the information to the best of my memory that I can and still cannot get the password to be changed or reminded what it is so I can stop this pesky reminder coming up on the Laptop as it is literally taking priority over whatever he is trying to do. generally play minecraft, etc


Is there another way that I can get this password issue worked out. Clumsy of me I know to forget what I made the password .. oops


Thanks


Clinton

:)

 

Microsoft Account Family Settings: There is an account in my family I didn't create

Hi Andie,

Thank you for posting your response.

We appreciate the time and effort that you have invested in to fix the issue.

As per the above information, I suggest that you refer to the steps below and check if you are bale to remove the unknown account.

• Sign in at account.microsoft.com/family with your Microsoft account on any PC or device
• Click/tap on Remove under Adults in
  Your family
• Click/tap on the adult account you want to remove, and click/tap on Remove
• You (adult) and all other adults in family will now get an email confirming the adult has been removed from the family
  

Hope this helps

 

Removing Microsoft Family Account

I cant get access to any of my kids in the Family Account feature. There is only the ability to 'add members' not remove.

A moderator in response to another suggested the following fix.

"We appreciate your response. To further troubleshoot your concern with Microsoft Family Protection, we suggest that you disable the Family Safety feature using Command Prompt. To do so, Follow these steps:

1. Press Windows key+ X, then click on Command Prompt (Admin). If ymanually ou are prompted for an administrator password or for a confirmation, type the password, or click Yes.
2. In the Command Prompt window, enter these commands:

schtasks /Change /TN "Microsoft\Windows\Shell\FamilySafetyMonitor" /Disable

schtasks /Change /TN "Microsoft\Windows\Shell\FamilySafetyRefresh" /Disable

3. Restart your PC.

Unfortunately for me, this does not work.

I get an 'error access is denied', ERROR: Invalid syntax. '/Change' option is not allowed more than '1' time(s) and finally ERROR: The specified task name "Microsoft\Windows\Shell\FamilySafetyRefresh" does not exist in the system.

How do i solve this problem?

Thanks, Paul

Moved from: Windows / Windows 10 / Security & privacy

 

Kid locked out of Family account. Unable to change password

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to change your child’s Microsoft Account password. In this scenario, we would suggest you to perform these steps.

1. Login to
   www.login.live.com using your child’s Microsoft Account.
2. Click on forgot password.
3. Check the radio button and enter the Email account to send the code.
4. In case you don’t have access to that verification email account then click on
   I don’t have any of these.
5. Now follow the onscreen steps and check if you are able to reset the password.

Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator